We had a great holiday and the staff were both polite professional and very helpful,looking forward to this years holiday

boats were old but were looked after well, staff were excellent , polite and courteous, boatyard staff were friendly and helpful

We had such a fab time!

Having not been to the Norfolk broads since I was little it was great to go back and with such a great boatyard who informed me of all information required and supplied an excellent boat. Considering it was one of the older boats of the fleet we still found it very comfortable and well presented regardless of the fact it was at the end of the season. Will use again without a doubt. Thanks

We enjoyed the short break experience and will be looking to repeat the Holiday experience

We had a week in November on a Cruiser and had a perfect week. Although the weather was cold the boat was warm and toasty. Just had 2 small niggles - The cooker was old and we had trouble lighting it and at the end of the week on receiving the fuel bill we did think it was a bit expensive. But on the whole a great week and will definitely book again.

We have had three boating holidays in the last 2 years and enjoyed them all. Looking forward to some more! After our first holiday we didn't hesitate in hiring via Herbert Woods again: the other Broads cruiser hire companies didn't get a look in. Herbert Woods boats are clean, well laid out, comfortable, have enough kitchen utensils (we prefer to eat on the boat most days, as you can go to a pub anytime...) and the staff are friendly, welcoming and knowledgeable. In fact I'd better NOT tell you how good they are, as next time we want to go they could be fully booked due to my glowing review....

Our holiday was in what seemed like the one week of summer in September. We arrived at Herbert Woods yard, and initial impressions are good with a professional reception and staff busy cleaning and making ready the boats. We had a short instruction session and even though we had hired a very large boat for just two people, left the yard fairly confident on handling the boat, having never done any cruising before. The boat was in a reasonable state of repair, it obviously wasn't new, but had been refurnished and more importantly was spotlessly clean. We had an enjoyable couple of days until our canopy jammed and spent a morning heading back to the yard. Things go wrong on the best of holidays and i'm a big believer in its how people put things right - well on this occasion Herbert Woods customer service was spot on... after trying to fix our boat (canopy motor completely broken) and a little persuasion, they gave us a new boat, and an extra night free to make up for the time we'd spent trying to repair the other. We finished out holiday without any other incidents, returned the boat and they even refunded the extra days fuel as a sign of good will. From what could have been a disappointing end to our holiday we left the yard with a smile and all the good memories of our sunny time on the water. 10 out of 10 for customer service and i'd have no hesitation in returning to Herbert Woods and a holiday on the Broads.

I booked a mid week break, monday to friday, the trip was a surprise holiday for Mike's 50th birthday. Monday we arrived a little early, the boat wasn't ready quite ready but we were able to transfer our belongings onto the boat, well we were sorted before Mike and Rod got their brief about how to handle the boat. Before i knew what was happening Paula handed a chilled glass of wine to me to enjoy before starting out, the men well as they were in control of the boat they had to wait until we had moored up later in the afternoon! The boat had everything we needed, admittedly we did not cook on the boat as there were so many nice places to eat along the way but i am quite sure that had we wanted to cook a roast dinner then we could easily have done so. Having a shower was a bit of an unusual experience in such a compact space. Every day we laughed, we had such fun! We eat, we drank (lots of wine), we did card making whilst cruising along, we read, we just sat and watched the scenery which was beautiful and every day ended with a laughter as being short and opting for the front cabin i struggled to get up on the bed! On the return day we got back to the yard very sharp as we had a long car journey, the staff were very professional and all was dealt with speedily. This was a great week away and look forward to the next time we can go on the Norfolk Broads.

Not going to spend a long time describing things, just to say that our holiday was wonderful, but the boat was long past its prime. Next to no heating, leaking skylights and moss growing on the inside of most of the windows meant that in the October halfterm we were struggling to stay warm or see out! With a more modern boat I am sure our holiday would have been much more relaxed.