Manjeet Sherawat. Was very helpful and solved my problem very fast thank you .

Sunaha T was most helpful in sorting out my problems. She was very patient, polite & friendly

Manjeet was very pleasant and dealt with my request quickly and efficiently. All was good.

Great customer service over many years

Onecom’s Service Nearly Destroyed Our Business – Beware! We’ve had an extremely frustrating experience with Onecom due to poor internet and telephone service, a complete lack of proper communication, and appalling customer support. Despite multiple bookings, engineers repeatedly failed to show up, with no explanation or updates provided. We were left in the dark at every stage, no matter how many times we followed up. Recently, after deciding to discontinue their unreliable service, Onecom offered us a complimentary full-fiber upgrade to retain our business. However, instead of improving the situation, they abruptly disconnected our phone number with no warning, just before a crucial holiday weekend—a peak period for restaurant businesses. This complete disregard for timing and communication has cost our business over £30,000 in lost revenue, as customers couldn’t reach us for reservations or orders. Even after numerous requests to resolve this critical issue, it took over two weeks with no active phone service. We are appalled at the lack of accountability, professionalism, and basic customer service at Onecom. If you value your business, avoid Onecom at all costs—our experience has been disastrous.

We’ve had an extremely frustrating experience with Onecom due to poor internet and telephone service, a complete lack of proper communication, and appalling customer support. Despite multiple bookings, engineers repeatedly failed to show up, with no explanation or updates provided. We were left in the dark at every stage, no matter how many times we followed up. Recently, after deciding to discontinue their unreliable service, Onecom offered us a complimentary full-fiber upgrade to retain our business. However, instead of improving the situation, they abruptly disconnected our phone number with no warning, just before a crucial holiday weekend—a peak period for restaurant businesses. This complete disregard for timing and communication has cost our business over £30,000 in lost revenue, as customers couldn’t reach us for reservations or orders. Even after numerous requests to resolve this critical issue, it took over two weeks with no active phone service. We are appalled at the lack of accountability, professionalism, and basic customer service at Onecom. If you value your business, avoid Onecom at all costs—our experience has been disastrous.

Tina our dedicated customer service representative is an asset to Onecom, we are a corporate client and her service levels are exceptional. Response times are rapid, she is knowledgeable and provides swift assistance consistently.

Colin was fantastic, He made sure that our requirements were met, went above and beyond to achieve this. highly recommend!

Fast and efficient response from Naomi.

We are moving house, which is as stressful as everyone says. Due to our domestic circumstances we need a landline as well as broadband. Nathan at Onecom has been wonderful, giving us his support and organising things for a seamless transfer. Thank you so much!