Yuvraj Singh was knowledgeable, polite + very helpful. He sorted my queries immediately

Manjeet Sherawat at Onecom was pleasant, considerate and sorted my problem out straight away.

Manjeet was polite and respectful and dealt with my request efficiently and promptly.

DO NOT USE this company. Onecom is a scam!!. You’re better off going to the main provided. Thank me later.

I phoned Onecom on 25/11/24 as I had been charged while in Spain, even though I received text messages saying I could use my monthly plan for no cost. I spoke with Chloe, who was really professional, helpful and resolved my issue immediately. Chloe also contacted me today confirming that a refund has been issued.

Very helpful thank you.

Efficient and resolved my problem with ease.

Agent was really quick to respond and sort my issue out.

None payment of termination fee as promised. Have sent emails and messages no answer. The company said everything would be exactly the same after change over, it isn't, no reply from company. Spoke to 1 person who said he would be back intouch, he wasn't.

Was sold a dream from the start. Told week on week that I would receive my new phone yet was constantly delayed, when I told them to cancel the phone after 7 weeks of delays I was informed I will receive 1 months payment. But then after all of this they started my new contract without me even receiving the phone, leaving me without a working handset for 2 days as my contracts were closed down with my previous providers. I lost 2 days of business working in sales not having a phone and since been informed I will be offered a credit note of £3 for not having my handset. I have felt let down since the start of this journey and wish I was never got talked into cancelling my current contracts early and setting up with Onecom. I have ended up out of pocket when I was supposed to be making a saving. Will never use them again and advise anyone from being talked into setting up early with them in the future.