Rohit Kumar was very helpful today with my problem sorted strait away

The process to order phones and connections is straightforward however Julie adds a little extra smoothness for the interaction, she is always helpful and prompt with her responses.

excellent and responsive support. i have many dealings with one comma and their response is always swift and professional. a joy to work with and certainly one less stress that i need to deal with.

I had the worst experience of my life with this company. I wish I could rate -5 PAV the salesman called me 3 times a day. To get the deal done, the coverage was crap, the service was non existing. Equipment took day to be swbt out to incorrect addresses and never arrived PAV would not take or return calls. I've sent multiple emails withing 48 hrs to cancel the agreement. Pav did absolutely sod all to resolve the matter. Only played delay tactics. A couple of people there was lovely but Pav was crap, a liar I have spent 6 months dealing with debt collectors and Vodafone due to false/misinformation from ONECOM. STAY AWAY FROM THIS COMPANY..

Onecom customer services a polite, quick to respond & I spoke with Lucie who has the kindest manner :)

From start(oct 2021) to finish(June 2024)onecom have been terrible. Honestly the worst experience I've ever had with any service provider for anything. It started with lies about how much I would be paying per month. Not sending the requested documents through so I had evidence of what was offered. Then having to pay more for things that I was told was free. The crazy increase in cost after the welcome period was over. The lack of ability of the call operators to answer even the simplest of questions. The bouncing between onecom and Vodafone because neither one wanted to take responsibility. Absolutely terrible. I'm so glad I'm out of this scam company. -10stars if I could.

Naomi is the best she is only reason I stayed at One com so efficient and respectful

Thanks to Rohit for resolving this matter - His involvement was 5* and meant things were speedily brought to a closes 5 stars. My previous dealings had been less than satisfactory, but Rohit saw why I was frustrated and quickly sorted things!

Had a problem with seeing our Company phone bills on the cloud. Spoke to Lisa who was efficient and provided me with email copies until IT sort this little glitch, great customer service.

Very helpful customer services and always quick to respond.