Like a number of other buyers have pointed out, the contents were not the same as shown on the order page. I have pictures that compare the items delivered to what was on the order page. The delivered items are of much less value than those ordered. When I contacted customer service, this was their response. "Our goal is to always be transparent with our customers and with the current supply chain struggles, we have had to make substitutions on some of the gifts that our customers have become to know and love. This was never meant to be a surprise and we do have a note on the gift description outlining this: Food Items Subject to Availability. Sometimes a gift basket item is unavailable. Be assured that we will substitute an item of equal or greater value to ensure that your gift arrives on time. We do hope the replacements are enjoyed! Have a beautiful day!" You can check out their reviews on other sites where a number of their clients have expressed the same disappointment. **Update** After a couple of email exchanges, they refunded a third of the price paid but I am still disappointed by their service.

Gift Tree was immediately responsive to my issues, corrected the problem to more than my full satisfaction, and was gracious and apologetic. I highly recommend them and their integrity.

I have no idea if the gift was ever delivered. I scheduled it for delivery on the 22nd of December, it did not arrive then, nor on the following days. I received an email that it was delivered on the 30th of December, but the people I sent it to were out of town by then, so who knows if it ever arrived. Initially customer service helped fix the order, but after that they were not helpful and stopped responding, they even left me on hold when the business day was done so I received a message that there was nobody that could talk to me. Voice messages were left, no response was given. I have sent emails to the person who responded initially, and given them time to respond and correct the situation, but they have not responded. I would never use this service again.

Giving the rate of excellent because the customer service person James was very professional and helpful with what was needed. I thank you so much

I paid more than $27 to receive my order by December 23. Today is December 24 and I didn’t receive anything on the other hand the company took my money really fast. Not recommended at all.

THIS COMPANY JUST TOTALLY CAUSED MY FAMILY MEMBERS OUT OF TOWN TO NOT RECEIVE MY GIFT, THAT I ORDERED MIND YOU IN OCTOBER. THEY WANT TO GIVE ME EXCUSES FOR WHY IT WAS NOT DELIVERED ON THE DATE I REQUESTED. YOU WOULD THINK IF YOU ORDERED THAT FAR IN ADVANCE THAT IT WOULD GO SMOOTH. NOT IN THIS CASE. IF YOU WANT A GIFT BASKET, TRY ANOTHER COMPANY, THIS COMPANY IS NOT ONE TO USE. TOTALLY RUINED MY SURPRISE AND NOW I HAVE NO TIME TO DO ANYTHING ELSE. HORRIBLE OUTCOME.

Doesn't look like what it was described. The contents of the gift basket is not even worth $80 bucks. For that price, I suggest you make your own basket, it'll probably be worth it.

I have used GiftTree several times in the past, always sending the baskets out to friends and clients. I decided this year that I would have one of the baskets sent to my home, I was very disappointed with the appearance of the basket, it was not as represented on the website. I am now completely embarrassed with what I have sent out to so many people now. I hope that GiftTree considers doing a better job at delivering a product that is marketed on their website! The illustrated baskets on the website, is not what will be delivered, take note!

Did not receive all of the items that were advertised. They were not substituted. Paid full price.

Nesherrie was very patient, professional and helpful, and not having done this before, that made all the difference for me.