Purchased air-conditioner on-line, website said item was available to order. Received phone call following day to inform us item was not available (despite to this day website still advertising item as available) and they recommended another brand at the same cost to us. We agreed only after they assured us item was new stock as per what we purchased. Waited for delivery, only to be disappointed when item was discovered to be second hand display stock, scratched and marked and not all of the components were supplied (remote, mounting brackets, installation manual missing). Phoned customer service to be informed that it was display stock and that they would find replacement components. We requested a new unit, only to be informed that there were none available and only display stock were left (a disclosure of that would have been nice online, and for customer service to have informed us of this fact before assuring us it was new stock...). After not willing to pay full price for an item that was second hand and incomplete, they cancelled our order and said they would arrange collection of unit and refund our money (refund only available after unit is collected). Still waiting on collection of item so we can receive our refund... terrible service, item not supplied as promised and inconvenienced.

Pushed into upgrading laptop that can't be used as no CD drive Monitor wasn't what was listed on website and keeps turning off and flashing different colours

It's a shame the stores are closing because I have always liked Radio Rentals. I have always been able to get what I needed because of the way things can be paid for. It's a lot easier to manage than paying all at once. The sales people are always friendly and helpful, especially at Mt. Barker.

I love their service, though the closer of retails stores is disappointing to hear..I have always found their staff friendly and reliable. I love the range of products and their prompt delivery.

Item purchased wasnt in stock so waited 5 weeks longer than indicated delivery time (8weeks from payment) only to have a faulty door seal and had to send back to supplier and receive a refund. Item was returned a week ago, and still waiting for refund.

Great customer service. Never had a problem st the Mt Gambier store. Thanks again Radio Rentals Mt Gambier !!

Quite possibly the company with the rudest customer service staff I’ve ever come across. Have you ever come across a company that has its customer service staff send you sms messages asking you when you’ll be making a payment on your account? I receive a reminder email if I accidentally miss a payment and am given a date to make payment by - great! Yet here I am, 10 days before that date and some child in their customer service department is harassing me by text message. Also, they have an automated call service where if your payment is late they JUST KEEP RINGING YOU. I mean, at the moment, I’m receiving 12 calls a day. And I just had someone knock on my front door because I am $49 overdue - meaning, due to a public holiday and my pay not going in, the direct debit bounced back. Avoid this company at all costs. I should have done more research before I signed up because now I’m stuck in a contract with these thieves and I’ll be paying quadruple what this product is worth and at the end of it they’re still expecting me to pay it out so I own it. Thieves!

Delivery time was within a few days Happy with my purchases

I am currently renting a laptop through radio rentals. The first laptop I started renting which I was told would be what I need for uni was $1500. I found out 2 weeks later that the laptop I was instructed to buy from the staff member was much more powerful than I needed and so I went back to the store to discuss. The sales person that sold it to me refused to say that she told me to buy it and that it was my decision. I then had to fight the manager to let me get out of the contract which he flat out refused to do. He was rude and condescending and basically treated me as though I was stupid. I have never been treated so badly to the point that I was crying and the manager showed no compassion whatsoever. I am extremely disappointed with your service and would NEVER again purchase anything through radio rentals. Being a young person I would have been able to offer many years of customer loyalty, but after this experience I will never go there again! To top it off I get a reminder of my experience every month when the direct debit comes out of my account.

It’s was really great and I love it