Installing LED strip lights isn't always straightforward, but this company and web site makes it a stroll in the park, with excellent back-up on the phone. Whilst I can't currently vouch for the reliability of the products (it's too early) the guarantee is much better than other suppliers, the quality excellent, and only surpassed by the customer service provided by Oliver. If you're considering the plug and play Philips Hue style, think again, and give these guys a look. More flexibility, more bespoke systems available, decent prices and straightforward to make your own bespoke system. Thank you.

Waited a week for 6 bulbs. Packaging was very poor and when I opened them they where the wrong ones. We then went all around the houses with they wanted photos of them and no end of hoops to jump through, only to be told we had to pay for another lot and then get a refund for the incorrect ones when they arrive back. Have now asked to speak to a manager, let’s see if they phone back.

Fantastic support and quick delivery. I needed some guidance on what sort of fittings I needed and one of their sales team, Edward, was able to quickly advise over email. Highly recommended!

A company should be judged by by how well it resolves problems. I had an issue with a downlight finisher. Phoned downlights direct who sent a replacement within a couple of days, just simple straightforward great customer service. Just a shame more companies aren't this good.

Just purchased again from this Company and it was a superb purchase. Our house is now first floor refurbished and we start on the next floor down, we use this Company because the Customer Care is excellent and the advice they give you so helpful, the products are fair priced and quality and my order was so well packaged with recycling well thought about. I would not shop anywhere else for lighting. I have to mention Oliver, in Customer Care, he is such a wonderful chap and sorted my delivery out in an instant. Outstanding Company that many other Companies could learn from! Thanks Oliver you are a STAR* x

A company should be judged by by how well it resolves problems. I had an issue with a downlight that failed within its guarantee period. Phoned downlights direct who sent a replacement within a couple of days, no silly questions, no request for faulty product to be returned just simple straightforward great customer service. Just a shame more companies aren't this good.

I chose Downlights Direct because I had previously used them and been happy with the bulbs I received. Delivery is speedy but not the cheapest. It's better to buy more than one or two bulbs at a time as the flat delivery fee of around £5 makes this more economical. The bulb quality I use (Aurora Ice) are excellent and typically last for a few years. I have some that are still going strong after 8 years!

I’ve been a pain in the ass with the requirements of what I wanted with my led strip light order and they have gone double over and beyond making sure everything has been perfect. From quick responses, to quick order delivery I can’t praise them highly enough. Very knowledgable and patient staff and the standard of products they delivered is top drawer. Had one issue with the light, and when I messaged them to sort it out they did without any quibble or argument. I can’t praise them highly enough and will defo be using them again for my lighting projects

Excellent range and quality of products. Bought lights and sockets and switches for a kitchen extension and dining renovation, and downlight directs had everything I needed. I was sent the wrong item for one of the dimmer switches, which they kindly replaced for free and told me to keep the existing one. Really happy with the items I bought and will use again for future purchases.

Was browsing on their website for an Malmbergs LED driver to replace one that had failed in a 3-downlight kit purchased a couple of years ago. Couldn't find the exact replacement. Received email from Downlights Direct next morning offering help, so explained situation: they said they had a suitable replacement on their shelves and they would send it free of charge. All now working fine.