After a lot of careful consideration I decided on an e-bike I had seen on the Surge Bike website.I rang for advice and Matt and his team could not have been more helpful,and no pressure to buy.Taking their advice into account I purchased another bike from them and after a few trips out can now see their advice was the right advice.Definitely a good genuine company, good advice and good value.

Great deal helpful advise.

Professional and friendly, provided an excellent service. Most helpful, couldn't believe how quickly they responded to emails even out of working hours. The bike was delivered earlier than expected, came paletted and well protected. So easy to secure the handle bar and pedals following the detailed instructions provided. Battery fully charged and worked first time. Can't recommend them highly enough, extremely good value and service for the price.

This bike shop is a real find; great staff, really helpful and knowledgeable, and nothing is a problem. On top of that I got a fantastic deal on an electric bike. Thank you Matt & Chris for all of your help and I look forward to shopping with you again.

Excellent customer service from start to finish. After registering on the website with the bike and extras that I hoped to purchase, Surge Bikes came back to me with a series of questions and suggestions that really helped me identify the best package possible for the bike and our needs. The prices were good and we were also pleased to use the Green Initiative through our work to make the purchase. The bike was delivered quickly and the delivery person walked through using the bike and the added extras. It has been an excellent bike and we are so happy with the personalised package we ended up with thanks to the care offered by Surge Bikes.

Drove from the West Country to try Orbea Gain at Surge, who had arranged demo bikes to confirm sizing. The guys at Surge were happy to give advice, being friendly and helpful. Made a purchase of a Gain which was prepped for me to take away. Happy to recommend the company.

Good sale price on a Mondraker Prime X with the opportunity for a test ride first. On collection the front fork was tuned for my weight. Overall experience was great.

Decided to pop over to view the bike, after making the purchase the bike was promptly pdi checked before I took it away with me. Great price, Great advice 👍

First time I have used you guys…..the experience was perfect. Bike came well packaged and team were happy to help with any queries I had. It’s not seen much use yet due to weather but bike feels solid and fast on the short trips we have done, thanks!

Quality from start to finish. Surge Bikes provided an excellent streamlined process from enquiry through to purchase. Ways to be even better: Provide Bosch Diagnostic Report [regardless of it being the first]. Better awareness of what bike covers fit certain bikes [with accessories] so as to better advise customers. Provide ETA when out for delivery [this was the only thing that was less than 5 stars as the delivery was quite late and no communication was provided to notify us of this]. After sales has been very very good - taking calls, offering advice and promptly booking service. Highly recommend the team at Surge Bikes and looking forward to more great experiences in future.