Hassle free great service

I was looking to upgrade my e-bike and went to Surge Bikes to see what was available. The guidance and professional service I received, made me by my Haibike from them. I would certainly recommend to anyone looking for an e-bike, to visit their shop.

Excellent honest service from Matt and the team at Surge. Made my first purchase of an ebike seamless. Couldn't be happier...also best prices around.

Very happy with the bikes we purchased, the customer service was outstanding, nothing was a problem great advice given on the bikes what was necessary and what wasn’t no hard sell. Would highly recommended and wouldn’t hesitate to use again. All companies should strive to offer this level of service. Well done to the whole team.

Competitively priced. Prompt delivery. Great after sales service

I recently purchased an Orbea Gain M30i bike from Matt at Surge Bikes. His advice and calm professional manner in advising me about the various versions of the bike was exemplary, and it ensured I made the right choice for my needs. His advice regarding the new colour scheme was also spot on! The Red Wine carbon is beautiful. I had to call the service team twice after receipt of the bike, only for advice, as it has Di2 components I had not used before and is also an E-bike, which is new to me. On both occasions, the service team were just as professional and helpful as Matt was in sales. They are very knowledgable and always happy to sit and chat through any concerns, offering decent well thought out advice to their customers. I doubt my wife will allow me to be in the market for another bike for a while (and I'll never part with my Orbea anyway) but if I were ever to be looking to buy another bike, I will only ever use Surge Bikes now. Exemplary team, exemplary service.

I was really nervous about buying my bike online however Matt put my mind at ease and helped every step of the way answering any questions and keeping me up to date with my order. I'm so glad I chose Surge Bikes. I would definitely recommend

Great level of service from the guys at Surge Bikes. They couldn’t do enough. Love the bike.

I had done a lot of research prior to visiting but was given a whole lot of fantastic advice when I visited the store. I was able to try several frames to make sure the size of my orbea e gravel bike was just right. I purchased through my company l cycle to work scheme and they did a great job of keeping me up to date with the progress of my order. On collection day I had a great experience where they took the time to explain the bike and check that the set up was correct. I have ridden the bike several times now and I am a total e-bike convert.

Fantastic products and service. Matt made sure we had the right bike and accessories for the use we had in mind. Was also very patient when there was a delay with the cycle to work scheme at my company's end. Delivery was great too. Would happily use again.