Really quick replacement of heating unit for Prusa printer. Quick and helpful chat line enable printer to be up and running very quickly. A great team.

Package not received. Paltry excuse about shipping that isn't resolved. Disappointing and won't be ordering directly in future. A pity as e3d used to be very good at delivery and products are great.

Uno de nuestros mejores proveedores...

good service & great product's just took a while to deliver compared to other services ( could just be that time of the year ??), from such a renowned company I would of thought better.

every things are ok

Always great quality parts at reasonable prices. Customer services always respond quickly when needed.

Great quality of product at a reasonable price. Quick dispatch and well packaged. Not had to use customer support but there is a great online forum with answers to most questions.

Great service, quick delivery, highly recommended

Hi, Since my first order many years ago I have always been very satisfied with the service and product quality. My issue does not come from your service or product (because they have always been and remain impeccable) but more on the shipping. The packet has been quickly processed by your team and sent my way, but I had the unpleasant surprise to get an email from the postal service asking to pay importation fees. I want to be clear that I know that this is my fault and that I should have checked. I do not want by any means to charge you with my mistake. I simply wanted to give my opinion and ask if it would be possible in the future to add a message warning the customer that importation fees of x£ will apply. Ebay has been doing that for ages and this prevents very unpleasant surprises. Again I am very aware that importation fees will apply while ordering from the UK but warning a distracted customer is always a good thing because having to pay more importation fees than what the order cost is very very frustrating (I would have ordered much more if I had think about it). Anyway, despite of this I continue to be pleased by your products, just warn the distracted donkeys like myself. Have a great day, Loïc

Ordered twice from E3D-Online and used their after sales service once. The first order, was a more than pleasant experience for me, everything was perfect, from delivery time up to communication. Then was the support, they replied immediately, and even though they had to deal with a rather confused customer and with very little information provided, they managed to find a solution. Second order about a year after, exactly the same experience, perfect. It can't be a coincidence, it has to be a tradition for E3D-Online; keep the customer fully satisfied and back him up every time the customer needs support. I will definitely buy from E3D-Online again without any hesitation. They are professionals in every aspect and they provide a trouble free experience every time; as every seller who values the customer, rare thing in our days though. Thank you E3D-ONLINE!