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Customer

04 August 2016, 20:07

  • 1 Review
  • GB

Verified

Fantastic Customer Service!

I have recently just booked a coach for my birthday through Coach Hire and from the offset they have been so accommodating. I have been dealing with Michael who has been so helpful throughout and had even helped me to sort out putting down a deposit so I didn't lose the quote altogether. I will most definitely be using Coach Hire again in future.

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Liam Burnett

04 August 2016, 19:54

  • 1 Review
  • GB

Verified

Excelent Service. Current University Transport Porvider

Have and account manager - Joanna Button who makes life very easy. They are easy to book with and have helped me even at short notice sometimes. All Round fantastic service and are currently the providers of all transport for St Mary's Sports teams.

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Whitney

04 August 2016, 14:37

  • 1 Review
  • GB

Verified

Great customer service!

Haven't had our trip yet (have it booked for September) but been in contact with Luke who helped organise our trip, very lovely man couldn't have asked for someone more helpful to help book our trip!

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Pete S

04 August 2016, 03:41

  • 1 Review
  • GB

Verified

Faultless

Booked online for a trip from Birmingham Airport to deepest darkest Gloucestershire for a party of 11. Good comms via email and phone from the organisers. Driver very accommodating especially when one of our party went missing between landing and departures... Good price (cheaper then I could get for a local driver to come and pick us up). Would recommend.

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Andy

03 August 2016, 21:15

  • 1 Review
  • GB

Verified

Great service!

Our driver Mohammed arrived early, drove safely and made good time. Same for return journey. He was also very flexible (with stops etc.) and good fun as well. The coach was comfortable. A good experience (for a 2.5hr coach journey) all round.

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Noah Meyerson

03 August 2016, 19:21

  • 1 Review
  • GB

Verified

Great personalized service

The team at Coachhire.com went above and beyond the call of duty to help us upgrade to a larger coach at the last minute. We would highly recommend them to anyone looking to book coaches around England!

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Stephen Turner

03 August 2016, 18:40

  • 1 Review
  • GB

Verified

Never again

To start. The coach was too small for what I asked for, but we all got on with our luggage. Driver moaned about toilet breaks. It was a three hour journey. We stopped twice. We needed another stop but he would only stop if we gave him another £40 so we did. One of us left his phone on the coach by accident. I contacted the driver. He rang a day later and said 2 cleaners had stolen it and he caught them red handed. He got the phone back but sim was completely wiped. The return journey was a farce. He said there was going to be only one toilet stop. It was the weekend of the British grand prix so he decided to ignore all the signs saying to avoid Silverstone and driver towards Silverstone anyway. The return journey took 5 and a half hours because of this. I had to use my Google maps to direct him out. The booking side if things was mostly excellent and people were helpful. but the company you used for the job was unprofessional and Unhelpful.

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Ms Dawn

03 August 2016, 17:34

  • 1 Review
  • GB

Verified

Everything ran smoothly

The day ran smoothly, journey's on time, pick up / drop off etc... I didn't actually travel with the team as I came separately from London, but there were no issues with the actual journeys. The only comment was that the driver was a little on the serious side :) Thanks again

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Jo Moorhouse

03 August 2016, 17:30

  • 1 Review
  • GB

Verified

Confidence gained from the very first communication

Liaised with Maria Marasco from the start. Immediately knew I was dealing with a very efficient and professional individual and therefore company. Took down details of my requirements which were followed up with an email confirmation soon after. Coming from a large company, settlement of the invoice was not straight forward (due to our finance procedures). Payment was made prior to the event, but took a little while to sort out (from our side). Excellent service throughout which instilled confidence. On the day, the coach used was in good condition, clean and arrived on time. The collection later that evening was also efficient and the driver patient, as there were a few stragglers. Exceptional company which I will gladly use again & recommend. Thank you

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Susanna Pitts

03 August 2016, 17:24

  • 1 Review
  • GB

Verified

Well organized but conerns re return driver

Very easy organizing the trip with Coachhire - helpful and efficient staff & booking process. - The driver down was fine - polite & friendly. Arrived on time and had no problems getting us there. - The return driver was 20 min late (which was fine as we were having fun dancing). Because he was late, it took us approx 15-20min to round everyone up again to depart. He then nearly fell asleep at the wheel twice - veering over the center line and one of our passengers had to yell at him to correct his course. - On dropping us off, he told me there would be a cost for the half an hour we were late returning - since he was 20 min late to arrive, I think that is a bit extreme and I asked him to have the office speak to me about this. I have never had any contact.