Trent was quick inhis response, positive and reassuring. Good job Tremt!

Straight forward answer

Customer support is amazing! Sundus Tahir was very clear and patient in answering my questions.

Trent was really great! Snaps for Trent. Trent was like Vegemite and toast. You can’t have Trent without great service.

spoke to Oliver on the webchat very helpful dealt with my issue well.

Laura was so helpful and patient. I haven't been too impressed with the service in the last few days. Simple emails not followed up etc. But Laura was extremely helpful and patient as i had to transfer money into a credit card which took quite a while to complete. OVO is lucky to have her.

Sundus was very helpful in helping us with our problem

Trent was very prompt to answer my questions and he did it very well, so we now understand the benefit of having a smart meter installed.

It’s always appreciated to be able to reach a person, not a bot. Sundus Tahir, answered, was polite and well spoken with a sense of humour. She listened to my request for a refund but due to circumstances a refund was not possible. I pointed out the size of the credit on my account and that there were still two government rebates due. Sundus listened, rather than be closed minded, and a part credit was arranged. Thank you, I remain a happy customer.

Fast and prompt service, Oliver was extremely helpful throughout the whole process! Would recommend++ my family and friends to join OVO!