Went to look at a 19 plate Renault Captur car seemed ok so asked to take it for a test drive which was roughly 1 mile on the bypass flat as there was no fuel in it, asked to arrange another time and with a gallon in it wasnt interested as they may lose a sale if away from the car lot? YOU ALREADY HAVE Looking elsewhere

I’ve bought a car from them on 29.12 on 01.01 the pedal clutch gone + loads of faults, I won’t recommend to anyone to buy a car from them , worst place to buy a car .

I've had the best service at pine tree super store Caerphilly! Neil was an absalout dream and amazing banter. THANK YOU Neil for making my purchase so stress free! Neil and Mo were both very welcoming I will definitely be recommending!

My daughter bought a car from Pinetree superstore in Bridgend which on the whole looked a nice car. This is where this experience changed literally overnight. Within the first week the car had broken down and had various lights had appeared. When we called the garage in Bridgend we were fobbed off very quickly and told it was nothing to do with them and we would need to call the after sales team in Tonypandy. We called the aftersales service several times before they agreed to collect the car from the garage and have a look at the faults. We dropped the car back at the garage and heard nothing for days until my wife called to see what's happening. We were told that a part was needed and they would be in touch. Again days went by with no communication from Tonypandy aftersales dept. Finally we got through and we were told that parts will not be available any time soon and my daughter would not be getting her car back until the end of January. The issue was an airbag problem which in a car that we have only had it for a week is worrying. As for aftersales its none existent. My daughter is now left with out her newly acquired car and as parents we are very concerned that after only one week safety issues have identified with the car.

After a national "respected" dealer tried to rip me off for over £3k, then lied to cover it up, I found the car I wanted at Pinetree on Autotrader. One phone call later, and Mo was absolutely friendly, helpful, honest, and an absolute pleasure to do business with. Nothing was too much trouble, and he made me feel like I was his only priority that day. Definitely 5 stars for Mo: he's a much appreciated asset to Pinetree Car Superstore.

Purchased a car 8 months ago and within a month of having it, there was issues. The urea light came on and the engine line. I spoke to pine tree and they told me I would need to take it to a garage or fill up the ad blue, I purchased ad blue and the light went off. Within a week it came on again. It would go off and then come back on a few weeks later. Recently the lights came on again even though the tank was filled up and it stated only 700 miles left until it wouldn’t come back on. The timer keeps going down as I cannot afford £1,500 at a minimum to pay to fix the car even though this is a known issue with Citroen. Now in the last week the heaters have now stopped working. The amount of faults wrong with the car since purchasing is beyond and this isn’t the first car I’ve had, my precious cars have been older and lasted longer.

I picked up my Audi A3 from Pinetree car superstore in Caerphilly today. I saw the car waiting as i drove up and it had been valeted professionally. I was led through to Neil who I'd spoken to over the phone, he was welcoming and friendly. I'd been to a couple of main dealers before this and was treated like i didn't matter because i wasn't there to buy a brand new top of the range model but not with Neil. At Pinetree i was given an opportunity to take a good look around the car, i wasn't rushed and when it came time to sign the paper work i was was told about different options that i may want to consider but it never felt like aggressive sales like other places I'd been too. The car is my dream car that I've wanted since it came out in 2015 it's in good order with everything topped up and ready to go there was even just under a half tank of fuel inside to get me on my way. Top quality service and a lovely car would happily recommend Pinetree car superstore and Niel. 5 star service!

I was extremely impressed by the service I had at the Bridgend branch from start to finish. I was made to feel like a valued customer as soon as I called inquiring about a vehicle for my young son. While it is too early to comment on the vehicle it was immaculately clean and I took comfort in knowing background checks for outstanding finance etc had been carried out. I feel the price we paid was an extremely fair one for the immaculate vehicle we then went on to purchase. Chris, our salesman in Bridgend was patient and very helpful and I loved the fact there was no heavy sales patter at any point. Every question about the vehicle was answered to our satisfaction and Chris was professional and very pleasant throughout. I cannot recommend this family firm enough. A most pleasant experience from start to finish. Very pleased with the vehicle we purchased. Would definitely recommend this no pressure, no bull**** firm. A most pleasant and welcome car buying experience. Well done guys, keep up the good work.

Neil at Caerphilly was so helpful and knowledgable. We went back and fore the car sales a few times before deciding on our car and there was no pressure at any point. Neil made the whole process of buying quick and easy and we drove away in an hour. We are so happy with our new car! Thanks Neil for everything. I can't recommend you highly enough.

I purchased a car here a few weeks ago and am extremely pleased with the whole experience. The salesman was very knowledgeable about the vehicles we enquired about and was extremely helpful and patient in aiding my decision making. A very relaxed environment without any pressure. I would definitely recommend to others, very happy with my purchase.