Despite phoning ahead, engine wouldn’t start on arrival to view. They said this was because it hadn’t been started in so long because of lockdown. Smelled strongly of cigarette smoke on viewing. Car was backed up against fence so unable to view the back of the car. Took for a short test drive. Agreed a sale which included terms to fix or replace the battery, thorough reclean/valet, an extra key to be provided as was being sold with one key. Collected the car 5 days later, arrived to see salesman hosing off the car which indicated clean never done. Surely enough, inside the car still smelled strongly of smoke. Literally empty fuel tank. They later admitted that they never recleaned the car. Took us 4 hours to clean ourselves. No-one called to arrange new key replacement as promised. Car was backed up against showroom on collection. As we’re in lockdown, had very little chance to drive the car other than one or two trips to the supermarket. After a week of ownership, car was driven a longer distance which was when we noticed what we thought was clutch judder. But the car was only 2 years old, didn’t seem right. After 11 days of ownership, had chance to thoroughly clean the car. At this point, we noticed severe damage to the back bumper and drivers side brake light. The light had water ingress and when pressed, came completely away from the bumper. As bumpers are designed to absorb shock, the force with which this must have been hit was clearly enough to merit this being classed as accident damage. This was never disclosed to us at any point. We called the garage and left two messages. No response after 2 days, which to be fair was understandable given it was the Christmas period. We decided it best to put everything in writing. Emailed to explain that we had found accident damage on the car which had not been disclosed to us during the sales process. We informed them that the car was of unsatisfactory quality and so under the Consumer Rights Act 2015 we were entitled to reject the car, within the short-term rejection period of 30 days. We also informed them that it had been their responsibility to disclose the damage, by virtue of the Customer Protection from Unfair Trading Regulations Act 2008. We asked to return the car and get a full refund, and to be reimbursed for the petrol still in the car. We had a response the same day asking for photos of the damage. We sent these photos immediately and at this point also mentioned the clutch judder. A few days later we had an email response from the garage stating that they had looked into it and it wasn’t on their initial inspection log, and because we didn’t pick up the damage at point of sale, and they’d checked their original pictures and couldn’t see any damage, then they ‘couldn’t confirm when the damage occurred’. Luckily for us, we had screenshot the entire advert, and once you knew the damage was there, if you checked their pictures, you could actually see the damage. We sent their own pictures back to them to prove it was there before purchase, they started to claim that it was ‘cosmetic damage’ only. Initially they denied it was even there at sale, then they are trying to blame us, then they are making the claim that it was cosmetic damage without seeing it for themselves?! Once presented with their own photographic evidence that the problem was there before we bought it, they glossed over this without acknowledging their mistake or any hint of apology for insinuating that we had caused this damage, and moved on to state that the clutch judder couldn’t have been there when sold because they hadn’t picked it up when they did a road test, and we didn’t pick it up when we test drove it. We pointed out that the car had done over 28,000 miles when we bought it from them, and had done less than 100 miles in the 2 weeks since we had owned it, so to suggest that the clutch would develop a fault in the time since we bought it was ridiculous. We arranged for an independent mechanic to inspect the vehicle a few days later and advised Pinetree that we would be submitting a report. They responded to say that they didn’t have to, but agreed to collect the vehicle and provide us with a full refund. They said this would be done the next day. Someone came to collect the car the next day but we couldn’t get hold of the office for the refund. The following day we had an email to say that they had inspected the car and driven it themselves and there was nothing wrong with it. They claimed the only reason we wanted to return the car was ‘buyers remorse’, but agreed to refund us anyway. They effectively had prevented us from getting the car inspected privately so that we would not be able to prove them wrong. They also would not refund us a reasonable amount for the fuel still in the vehicle.

Bought a Peugeot 208 from Neil in Caerphilly and couldn’t recommend more. The whole experience from test drive to sale completion was made easy and pleasant. As a 22 year old woman I was apprehensive about the whole process but I was never once made to feel intimidated, belittled or coerced. Can’t thank Neil enough! 10/10

Brilliant service. Alex was very helpful thank you 🙂

Just taken delivery of my Mercedes A Class, It's my first time buying a car from a garage and I don't usually write reviews but felt the need to tell others what a genuine nice bunch of people. They helped me throughout the whole process and answered all the questions I had (mam came with me so there was a lot) will recommend them to everyone.

CAVEAT EMPTOR (Buyer beware) Purchased a used Mini Clubman at the Tonypandy branch. Miserable wet day during lockdown so purchase was a bit more rushed than might otherwise have been the case. Car is lovely but has been poorly touched up over one wheel arch which I didnt notice at the time. I would however have expected a reputable dealer to have pointed this out, which they didnt, and when raised later said it was entirely my responsibility to have noticed this prior to purchase. Which, of course, it was. Make sure you allow time to go over absolutely everything with a fine toothed comb as you wont be able to rely on this dealer drawing your attention to any defects.

I am sad to say that I could not recommend this company. After initially receiving a great service from a lovely sales guy named Toby, at Caerphilly, A price was agreed for a VW shuttle that was on sale. I was a bit slow putting my deposit down, and therefore initially missed out. However, within a couple of hours, I was contacted by the garage and informed that the other buyers had been unable to secure finance, so I was offered the vehicle to pick up next morning. I paid a £500 deposit there and then. They later called, after I had spent ages phoning insurance companies, to tell me that the people had now managed to get their finance. I had already paid my deposit, was gutted, but understood. That was Friday I received a call from a manager, today, Monday, telling me that they were no longer selling to the other buyers because they weren’t using the garages finance company. ( they had decided to get a bank loan). So when I asked were they selling to me, they said no, because they wanted more money.... So it seems, that it doesn’t matter who you are. The other couple, although having some difficulty with their finance, were let down by them. And in turn, I was also let down by them as they would no longer sell at the price that we had agreed. I’m not sure if anyone would want to do a deal with such an unethical company or how you would feel about dealing with people who give such a bad customer experience. That’s up to you. I would have accepted the other couple having it, as they got their deposit in first. But to mess us both around. To take deposits from both of us, and then simply decide not to sell, because they are getting a bit of interest at their Tonypandy garage, and I was told they can then get more money.... I was more than a little disgusted. They make you feel that the customer comes first, a deal is a deal after all.... but they reneged very easily when they thought about the £ signs.... This vehicle was at my maximum budget at the agreed price. I had had my heart set on it, this was just the pick up, I had needed ..... Only to get slapped down, not once, but twice. I accepted losing out the those who deposited before me, but find it difficult to accept that we both lost out to greed. Make your own choice and take your own chance if you deal with them. NB.. I need to add to this review, in answer to the pin tree response. That I was clearly not told that my offer was too little. I was told it was accepted, hence deposit accepted of £500. Also since I was told that the vehicle was being sold for more money, the price had gone up on the firecourt by £1000.00. So from just under £22k, to just under £23k. No scruples at all. This isn’t about a misunderstanding, as Toby had checked with a manager, before accepting my offer. It’s just about money.

Recently purchased a car from your Caerphilly showroom and can't thank Neil enough for his friendliness and professionalism. He took his time whilst we asked loads of questions answered everything we needed. He is an asset to your team and went above and beyond to make us feel welcome, coffee tea and even cakes on offer!! Rhian is another staff member who is just as helpful and very professional. We have used pinetree before and with staff like Neil and Rhian will most definitely be future customers - thank you

Neal at Caerphilly branch was really helpful give me good deal on car was serviced and washed before picked up would recommend highly 👌

Had a very stress free and exciting experience purchasing my first car. Would happily recommend.

Made a stressful time easy! My partner and I dealt with Owain. We had to upgrade to something larger as we are expecting our first child. He was quick and efficient even during the pandemic. Appreciative the help making it so straight forward.