I have recently purchased a car from the Caerphilly branch of Pine Tree Cars and found Neil to be nothing but a perfect gentleman. Neil was informative and friendly and nothing was too much trouble. Would wholeheartedly recommend buying a car from this garage!

Bought a car from the Caerphilly store and had a great experience the salesperson there Neil was very helpful and friendly

Awesome customer service & updated me every step of the way, highly recommended & Neil Jones was fantastic, friendly & thanks to him. thanks so much 5********

Bought a car from mike Thank you so much very stress free experience and very helpful.

Not worthy of even one star, but unfortunately, I can't give less than that. I was very interested in buying a car listed on their website, particularly since I live only fifteen minutes or so from Tonypandy. No photos or details on line, and when I rang I was told the vehicle was being prepared to go on sale - fair enough, I thought. But when I rang a few days later to ask again when the details would be available, I was told it was sold last month! The silly, useless chat thing made no mention that it was sold, neither was there anything on the website to tell you. How to make a genuine, interested customer feel totally frustrated and take my money elsewhere - they certainly deserve five stars for that. Shoddy.

Try to buy a vehicle from them., as my credit rating wasn't great it felt like they where putting obstacles in the way to stop us buying it . Not helpful and very impolite on emails.the attitude of the finance staff is appealing, clear management don't seem to worry about what they say in there reply to customers, also been known for dealers to refuse sales based on commission paid on the finance company used .

Bought my car from here after shopping around but still wanting that additional bit of security and professionalism. Viewed a Skoda Fabia priced a bit more than I wanted to spend, but after a test drive I couldn't fault the condition of the car. Neil sat down with me and was a great help, he didn't put on any pressure and actually helped on the price where we were both happy to do business. After sales has been a great safety net but after 3 months I haven't felt the need to call as the car runs great. As we drove away we noticed a windscreen wiper had become detached and Neil even assured me he would post out a replacement ASAP and it was a great surprise to find it posted the next week! I will definitely be coming here again!

Bought my car from Pinetree Car Superstore in Tonypandy and I had a very good experience. Mike was so professional and pleasant and explained everything I needed to know. Brilliant!!!!

Initial meeting and purchase of the car seemed perfect, well mannered, simple ect. However it seems the car dealer left out very important information, which should have been informed to the buyer before leaving the dealership. Upon questioning of this mistake the ‘manager’ took it upon herself to yell, accuse, and act extremely unprofessional. This has led to my partner loosing out on a days work attempting to correct their mistake , and them passing blame onto any other company other than themselves. This company are extremely unprofessional, and not the type of company you should put trust into.

I bought a green Vauxhall Astra gtc from the Caerphilly branch of Neil in December. I was told the SIM card was at head office and would be sent out to me ( can’t use the sat nav or connect my phone) but it didn’t arrive after two weeks so rang the branch to ask about it. During this time I also noticed the wonders manual was missing so I told Neil about this and he said the SIM card was ordered and he would order me a users manual. I have since rang back two more times to ask about it and Neil has not been there so the staff members I spoke to took my number and said I would receive a back. It has been over a month at this point and no call backs have been received. I doubt I will be receiving either of these items and am very disappointed, Neil seemed like a nice person. If you choose to buy from them make sure that you have every part of the car before handing your money over. I spent £5600 on this car and can’t use two of the functions that is vital for my job. I have emailed the complaints email but haven’t heard back either. I tried ringing again today and no answer, I understand we are in lockdown but we were not for weeks after I bought the car so that’s no excuse. I will have to purchase these out of my own pocket, highly doubt I will buy from these again such a shame as the car is very nice. I did read prior to going to view the car that post sale customer service was bad and they were right. EDIT: This review was written prior to messaging the Facebook page, I will update this further when I receive any updates. Final Edit: I have since received the SIM card and owners manual. My advice is to message them on Facebook if you have issues and ideally don’t leave without everything you need for the car.