I ordered a wig that arrived damaged. Even though I informed them of the issue and provided photographic evidence, they refused to address it. They asked me to return the item at my own expense without providing a return label, knowing that they were responsible for the inconvenience. No compensation was offered to me. I do not recommend this company, as they lack a sense of customer service.

I’m very satisfied with my purchases, of the Manhattan Girl wig color 3T, and especially 3T/613. This is the only site that has this wig and color 3T/613. I’ve been trying to find this wig for years and I checked ebony line one more time and it was there. Aneliz from ebony line is so professional and friendly, always got back to me and made sure my questions were answered.

Great customer service, I was emailing a customer representative ZAHID who let me know immediately after I emailed them about an product that was not available in there warehouse to ship it out and ZAHID informed me they had to get the product from the manufacturer but instead ZAHID informed me that I can replace my product with a different product that was already available in stock. I am really appreciative of there great customer service.

Aneliz answered my question quickly and was polite and helpful

Fast shipping and great customer service. Thanks ebonyline and Larissa. They have the cheapest shipping around. I Paid only 2.99 for my Outre Julianne that was shipped within 2days of purchase. Reviewed by Chevanese Billings-Reid

Outre Wigpop Synthetic Hair Wig ANAIS Color 1B love this unit!

What amazing service and communication. With Ebonyline! Totally, impressed with Aneliz and Larissa’s immediate response regarding a back order. This is my “first order,” can’t wait to try the new sassy hairstyles and again, totally grateful for their quick response and feedback! Thank you!

Excellent customer service is key to any great purchase. I needed my order shipped in an expedited fashion and Larissa, communicated with me in a timely manner and was willing to support my request. She was patient, kind and professional! So grateful to have had an awesome and amazing experience with my purchase!

Excellent customer service from Larissa, who went over and beyond to help me sort out the perfect product for me. I so appreciate the help and professional courteous advice.

I had ordered the wrong items and needed immediate help to cancel and reorder. I emailed ebony using the provided email assistance online and Larissa was EXTREMELY HELPFUL. Also, response time was immediate as well. Very smooth for her to update and take care of it all for me via the email correspondence. AWESOME CUSTOMER SERVICE ! Thank you Larissa and the Ebonyline.com Team !