I do love the service that Bench provides. It’s a nice hands-off approach to having the bookkeeping managed on a regular basis. The only thing I didn’t like was the hard sales tactic by the sales staff. Because I signed up for the Bench trial after the start of my fiscal year, I would have been forced to pay full monthly price to import past transactions from the previous months. Because we’re a startup, we didn’t have a lot of past transactions. It was only 78 lines of transactions for a seven month period. I was asked to pay $400/month to “catch up” the transactions and have it all reconciled for the prior year and for two months of this year. I didn’t like that lack of flexibility, especially for a very small startup like we are. I am six+ months into using Bench and I still have this bitter taste in my mouth from the sales and onboarding experience.

Bookkeeper is horrible, always late on books, worked one of their staff and he is absolutely horrible I would have to reupload books to him multiple times and he STILL manages to wait 30 days for me to follow up and ask "where are my books" for him to say theyre missing books are also wrong half the time even with blatant mistakes they cant fix it i had to hire a second bookkeeper to get everything fixed straight just don't work with them they are awful at their job and service

I'm forever behind with record keeping and financials, which makes something like Bench perfect for me. Taxes are so much easier now and the process of selling a component of our business even went much smoother than it might have thanks to Bench's great service.

Bench has been a very helpful addition to my business operations for the last year. I run a small private practice and having this service has allowed me to focus on client care and not administrative tasks. Also my bookkeeper is very communicative which keeps me at ease.

I came across Bench.co from our current payroll system, GUSTO, and I am so glad we found Bench.co. We had a hard time finding a bookkeeper for our e-commerce business since e-commerce accounting is an entirely different ball game. We tried QuickBooks and individual bookkeepers, but nothing was working efficiently. Finally, when we onboarded onto Bench, it was like a breath of fresh air! Now our books are in order and exactly how I want them to be set up. If you are a small business looking for reliable bookkeeping and expert accounting for e-commerce, you came to the perfect place!

Perfect bookkeeping tool for early startups. The interface is very easy and straightforward. The whole support is combined in a simple "chat" - the response time and quality is very good.

The team at Bench completed our annual (historical) bookkeeping in a record time, which allowed us to file our taxes before the extended deadline. I would definitely recommend Bench to any early or late-stage startup.

This was an expensive waste of time. First they gave me a timeline of when work would be completed---it was about 8 months late. I contacted support dozens of times and never heard back. By then my books were over a year behind. Then I was finally assigned a new bookkeeper and had to resend ALL the documentation. They finished my books in about a month from that point (a year later) but you could tell it was a rush job and nowhere near accurate. Basically, they just go through your online bank statements and code transactions. Nothing was balanced and what little reports were sent were so old you couldn't make business decisions off of. Taxes were a mess with their reports. My main disappointment was that the books were never completed or balanced! But, I was charged a full year. Don't waste your time. The service is expensive for what it is. I ended up taking my books to a local bookkeeper who got it all sorted out and balanced. This was a very expensive waste of money.

Best choice I've made for my business! Very responsive and efficient teams with a comprehensive offering of services for business owners. A load is off my shoulder!

Elizabeth was so helpful with making sure my books were up to date after I hit a lag in tracking my progress. I felt so assured that all aspects of my bookkeeping were taken care of for multiple months while preparing me for the future. Bench truly understands the anxieties that come with the process and resolve them in real time. I recommend using services from Bench.