I signed an agreement with the dormitory on October 28th. However, due to a personal problem with the manager, the manager unilaterally terminated my contract. And I had a very hard time in the middle of winter. They still haven't returned the deposit I paid on October 29th. I sent 100 emails. I have all the evidence. They are both canceling the contract and not returning your money. I should have thought very carefully before paying money here. I will have no choice but to sue. My student number: WES458153

The management here is a complete disaster. Fire alarms constantly go off, there was a full-day water outage with no proper communication, and now toilets aren’t even flushing properly. Basic necessities are being neglected, yet we’re still expected to pay full price for this terrible service. At this point, residents deserve compensation and a formal apology from the landlord himself. They’re lucky we don’t take legal action for the ongoing negligence. I won’t be booking here again and wouldn’t recommend it to anyone. -straits village

These people have no empathy, and will gladly take advantage of a naive 19 year old girl with mental health issues for money. My daughter has no experience with renting, and these people knew it! Don't go with this company, they cannot be trusted. The state of her flat was disgusting, and no matter how many times my daughter complained, the issues were never resolved and she was constantly ignored. They are now completely spinning the story no matter the evidence my daughter gives, and continuing to ignore the main issues at hand. Please, for your own sake... Do NOT approach this company.

Great Service, very friendly and helpful staff. Booking was completed within practically 10 minutes, far more efficient booking directly than through an agency.

I dont like how the flat mates sometimes arent that clean and the flat smells extremely awful and the kitchen isnt that nice and hygienic, and theres this some weird sound that comes every night that is very weird and its annoying but i cant do anything to make it stop because its above my room. I really dont think this helpful although i need to either move out or change my flat.

People are really friendly and helpful.

The process of booking is made easy by the use of the online portal as well as the Staff Members will help you as needed. The staff are always on hand to provide support and security is 24/07 making it a safe and secure place to live. Many different events are put on throughout the year with a lot of residential input.

HIGH Alert! Think twice before making any payment to them! This company takes forever to refund my deposit. I was told in the second week of Sep by the manager Cassie that the deposit will be refunded to me within 30 days. But now it is Nov 16, has been two months and they still have not processed my refund! I have seen numerous people posting online about not getting their refunds. Scam business!

They consistently refuse to refund deposits based on the number of one star reviews on this site. My sons girlfriend, who is from another country, foolishly paid a year’s rent upfront for her accommodation. When she decided that she didn’t want to live there anymore due to hostile reception staff, she moved to other accommodation. She has arranged another suitable person to take over her tenancy as stated in the rules, but all her emails and calls are being ignored. It’s virtually impossible to get your money back once they have it. Now three months later, We will help her make a legal claim against the company. I believe this is the only way to get them to return the funds. DO YOURSELF A FAVOUR AND READ THE ONE STAR REVIEWS!

Staying at onyx I used prestige living who are also WeAreHomesForStudents to book for my accommodation and upon booking I used a cash back code for £500 and when it came to paying people I revived less than half. My emails were ignored and this Is poor especially as I’ve paid 350 extra to defer SFE payments to ensure I could stay here