Great service. I had a problem with my Snom phone and Mark at Voipfone support spent hours with me, over several days, looking for creative solutions. In the end we resolved it. He rang at the time he promised, and was prepared to stay late or reschedule lunch to sort it. Really helpful.

We've been using Voipfone as our VoIP solution for a few years now and what a great service they offer. We migrated from a physical BT PBX system in the office to this solution. What a huge difference in both price and ease of functionality. Highly recommend to anyone looking for a good VoIP virtual PBX system. Also really rate their virtual PA for an overflow solution.

Been using them for a few years now, their admin portal is just excellent, had an application where I needed to setup a temp extension and temp phone line for one week, total cost about £3. Instead of the nightmare with other companies having to ring to cancel or reconfigure, did this all through the control panel. ACE!

This company is absolutely superb! I have used Voipfone for 3 and half years now. If you have a question (and I've had lots), all of their staff are highly trained. They've never had to pass me over to a colleague or put me hold, each and every staff member has known the answer to my query. I spoke with Kayleigh this afternoon and she went above and beyond. While I was on the live chat, she was testing setups for me with her own SNOM handset and then provided me correct step by step instructions. She had found a solution to my problem within minutes and by problem, I mean a problem with me tinkering with my handsets. Nothing to do with their service! This is a company which not only gives the proper technical training to their staff but also have excellent customer service skills. I have spoken with many tech firms in recent years and none are as polite and technically minded as the folks at Voipfone. Good old fashioned customer support, oh and their prices are outstanding as well! I would honestly pay more, knowing I have this fantastic backup and support included. I'm a very happy customer and will not be looking elsewhere for VOIP solutions.

Given that most people think that Voipfone are great, I'm just one more voice saying yes they are! Great pricing and the customer service is excellent.... say no more.

Very soon after starting to use Voipfone, I realised I could get better rates from other high quality call providers. Voipfone refused to refund £20 of credit on my account. Although this was in their Ts & Cs, it seemed more sensible (and more customer-friendly) to refund credit that hadn't been used, to a customer who had joined Voipfone just 10 days prior, and then realised it was costing her more than other like-for-like services. I was also disappointed to be cut off mid-phone call, when my credit ran out. I had an 'auto top up' on the account, so expected that my credit would always be above zero. I didn't realise that if a phone call coincided with me using up my credit, the call would be disconnected, and it would take several minutes for the credit top up to be activated. This makes Voipfone's pay-as-you-go service not ideal for professional use.

I had a client who was looking for a conference phone but only had a small budget. I found some products that would suit their price range so I wanted to check that it was compatable with their voipfone system. I spoke with Aaron on the online chat facility who was able to inform me that the device would would but not the best. He then continued to recommmend products that they currently had online on their system that are suited to my clients price range. I could not fault the customer service & I will continue to recommmend VoipFone to all of my clients. Thanks again Aaron and the Voipfone team!

Great service & support! Calls answered, very helpful knowledgeable staff.. even better if you have technical issue, they have remote support software allowing them to diagnose & 'fix' your problem over the Internet! It's like having your own brilliant IT support function ... PS Excellent & fair pricing on line number rental, calls & international, why stick with BT when you can have a much better & lower cost service!!

An excellent, well priced service, used to provide a flexible VOIP telephone service for our small charity. The customer service on the occasional time we've had to use it has been fantastic. Many thanks to Aaron today, who sorted out an issue(turned out to be a dodgy cable at our end) for us today and showed extreme patience - great service.

We have been using Voipfone for a few years now and the service has been great, customer service is amazing and all for a great price! Highly recommend them!