If I could give zero stars I would! Plum Benefits is a scam. I recently bought tickets for the Janet Jackson concert through Plum Benefits. The concert was rescheduled by the event organizers to a date that doesn't work for me. I contacted Plum Benefits and requested a refund. The agent told me that all sales are final. She even said that I should have bought the insurance. What I should not have done is buy those tickets from Plum Benefits for a measly saving. I would not recommend Plum Benefits.

I had to pay for two sets of tickets for a Brooklyn NETS game because of their website having system errors and glitches. My first purchase of tickets totally $330 reportedly did not go through. The error message from their WEBSITE stated that I needed to remove the items from the basket and try again. I did this and the tickets I originally purchased did not show as available. I then looked for another set of tickets to purchase. I found new tickets which totaled $320. When I went to process this transaction, not only did Plum Benefits charge me for the $320 BUT ALSO the $330 tickets. I sent a screenshot of error messages and guess what?! They said tickets are final sale and they would not be refunding me! I filed a dispute with my bank and of course they show proof of the tickets purchased, BUT failed to acknowledge that the reason I have two sets of tickets when I ONLY NEEDED one set of tickets is due to their system error message. They are thieves and I strongly advise against using this company due to poor business practices.

You save us money but then charge back almost the entire savings in fees. Example: It was $100 savings on the Disney tickets I bought but then you charged $75 in fees, bringing the savings down to $25 for all 5 of us.

The guidance and information you need are readily available. The links with more details are a great touch.

I purchased tickets at the Opera. I called in Plumbenefits because I didn't receive the tickets in the mail or email. They confirmed that my tickets were at the box office, just to bring my ID. I went to the Opera, there was no records of any purchases. I had to buy last second new tickets. I called Pum benefits to help me with this misunderstanding. I've been informed to provide a copy of my second purchase, and I will get reimbursed. I called back the next day to make sure they got my info. They received my info but they will not reimburse me. Apparently, an email that can pass as spam was sent out with a link for my tickets. Nobody called back or advised the change in tickets delivery. Now I am stuck with a $400 bill for something I didn't use. I really hope nobody goes through my frustration and loss.

i entered a promo code that disappeared as my payment was being processed.

Good selection of choices, good discounts, website easy to navigate

We are still waiting for a refund for order #2698870 for $378.59. I have supplied every ounce of information requested to no avail. Like others, we have been bamboozled. Shame on you. I also have every email and pull the cell records of how many phone call made to Plum benefit. I have read other reviews and basically we all are in the same situation. We have been taken advantage of. Where the heck is our money.

helping me find great deals for a great price with such short notice

29266154 This is my third time speaking with Plum Benefits in regards to my ticket purchase for Titanique on December 27th, 2022 at 7pm (after spending the last month and a half trying to resolve this issue). I had Covid, so I couldn’t attend Call #1, 02/10/2023: I explained the situation. I have been contacting the box office and plum benefits repeatedly for weeks with no human contact ever received. Neither company answered my calls or emails, despite the theatre having an explicit email address used for Covid related issues. The representative, all of whose names will be withheld here but are known, told me she needed to file a request on my behalf against their supplier. I asked if I could speak with the supplier directly, but was denied. They then informed me that everything was documented and that I needed to fill out a link that I will receive within 72 hours. This link is meant to file a claim with their supplier (the one I’m not allowed to contact), and will be used to aid the refund request. When I received the link, it was for Broadway Direct. In trying to fill out the link, I discovered that the name of my show wasn’t listed. I couldn’t fill out the “essential” webform, so I had to call again. Call 2, 02/11/2023: I explained that the link was flawed and could not be filled out as written. The rep told me she would contact the supplier and start another ticket for me to get further instructions, as well as to have the link repaired. The kicker…it would be another up to 72 hours with another external link. It was on this call that I did investigative work. I explained that Plum Benefits was directly responsible for my purchase price, as they were my point of sale. They countered with the supplier owing them money, as they supposedly took my money and gave it to the supplier. *This mystery supplier that they aren’t supposed to name again being Broadway Direct, whom they send a direct link to in their follow up email.* I told them that what the supplier owes them has no correlation to what they owe me. I did not purchase from the supplier and therefore have no contract with them for any goods or services. I asked to speak with a supervisor multiple times, but I was denied. She then sent me a $25 restaurant.com “gift card” with allllll of these catches and red flags. This was meant to compensate my wait time as they “vouch and file for me” against their supplier. They requested I submit screenshots of all attempts to contact the theatre and Plum Benefits, as well as Covid tests, as a response to their email. I received another link for BroadwayDirect.com. It was the same broken link I had received before. This time, the email mentions a “contact us” tab on the website. I used this option to receive an almost instantaneous message where Broadway Direct states they have nothing to do with this show, this theatre, or this purchase and refund request. Call 3, 02/12/2023: After filing the complaint via “contact us” on Broadway Direct’s website and getting the aforementioned response, I called Plum Benefits. I was very quickly told the lack of feedback was because my refund request had been denied. Immediately, I responded with how this cannot be true, as I contacted BD, their “supplier,” myself and had discovered they have nothing to do with this transaction. I requested to speak with a supervisor. After being on hold for some time, I get another link for BD (the same link as the previous two attempts)! Finally, I reach a “supervisor” or “team leader.” He was a little unclear. This supervisor proceeded to tell me there was another company operating as the middle man, or intermediary, between Plum and BD. I told him the previous three team members said otherwise. He told me that I should believe him over them. I again asked for the name of their “supplier,” but again was told they are not allowed to share the information…despite previous employees sending me a direct link to Broadway Direct, where I was meant to request a refund that they (plum) would be my liaison for. I told him that I have determined this company is committing fraudulent acts and that they had been caught in a lie. After some back and forth, he volunteers that he could file another ticket, but that it would be denied. “Plum Benefits has a 100% no refund policy.” I asked very plainly, just for clarity, if this meant that all refund attempts would end the same. He said “yes.” There will never be a refund. He cited their terms and conditions. I explained to him that under consumer rights laws, as well as a ton of other legislation, this is illegal. We fought for awhile. I asked for his supervisor. She later returned my call and basically said the same fraudulent information. She agreed that no refunds will ever be issued. She gave wecare @ plumbenefits . com to file complaints. Class action lawsuit time!