I can't figure out how to get my tickets and the customer service email in the email with how to get the tickets doesn't work (bounces back as undeliverable)! I was disappointed that I could not pick seats. Mostly the seats were fine. One purchase the seats I got were not the ones in the cart! Some tickets I consequently purchased from another website (Vegas.com) where I could pick and therefore get better seats. The price difference was minimal. Also, I didn't have to got through additional steps to get my tickets - barcodes were in the confirmation email.

Every time I use this website, something goes wrong - very wrong. First, a flight was booked but I received an error code and no notice of the flight. I ended up buying another flight and was out the money. Second, I bought tickets to a concert with a confirmation. However, the tickets will be refunded because due to high demand the seller doesn't have them. I booked a hotel reservation and now will be scrambling for tickets. The customer service sucks so don't waste your time calling. Plumbenefits can't do anything to help. Expedia has better hotel pricing. Ticketmaster, with coupon codes, has more reliable forms of entertainment. Direct bookings with the airline is far superior, as well.

Purchased tickets to The Cure concert months ago. Tonight, 6/21, at the event I could not get through ticketing as the scanner read that my paid for seats were sold and occupied by someone else. The arena staff were just as perplexed but verified that indeed the tickets I purchased were also purchased by someone else. DO NOT USE THIS SERVICE! Fortunately, we were able to get better seats so our evening was saved. And, we paid $120 less!! Order No. 30245408 It's been over 3 weeks now and they still have not resolved this issue. This experience gets worse with each call to customer service.

App is easy to use and you always have great prices which saves us tons!

This is the worse company ever, I have a step brother passed away and I had to cancel the Hotel reservation in Orlando betwwen 06/16/2023- 06/19-2023 but between Hotel reservation desk and Pulm employees and Plum manager no one know anything about their company and the same problem with previous review. they need written approval from the Hotel which I sent through their email but the open a case three times after closed it two times. THEY CANT DO ANYTHING FOR ME, DONT USE THIS COMPANY ANY MORE, ITS BAD COMANY NEED TO BE OUT OF BUSINESS NOT TO BE OFFERED AS COMPANY FOR DISCOUNT FOR BIG COMAPNIES EMPLOYYES TO USE THEIR BOOIKG. AGAIN DONT USE THIS COMANY ANYMORE AND IM GOING TO GO THE MEDIA TO STATE MY CASS LIFE ON TV TO MAKE SURE NOT TO BE IN THE BUSINESS ANY MORE.

I purchased hotel reservations thru Plum Benefits at Venetian Hotel for $1,342.70 for 6/14/23 - 6/18/23 and had a death in my family that prevented us from traveling to Las Vegas. We are now planning a funeral. I notified Plum benefits on 6/11/23 the next morning after receiving the devasting news. I was told if I had cancelled the day before, no problem but now it is too late and they cannot issue a cancellation nor credit. I explained that our family member did not pass away until the previous late evening. I received various confusing emails from Plum and responded to the emails asking for clarification. I did not receive any additional information, thus I called Plum benefits and was told they were waiting for a determination from another 3rd party company. Today I called Plum again (3rd time) and requested to speak with a Manager. Angela (Mgr) said I should of contacted the Venetian. I explained to Angela on previous day the Plum representative told me I did not need to do anything but wait for the 3rd party company for a response. Angela apologized and said I was told wrong. I contacted Melissa at Venetian Reservations and explained we could not travel to Las Vegas due to the death of my husband. Melissa at the Venetian said if I had made the reservations directly, it would be no problem, however since I made reservations thru a 3rd party - Plum, Plum would need to reach out to the Veneitian to request the cancellation. I told Melissa that I was told I needed written approval from the Venetian, she said "no I don't, call back Plum and have them send the request to the Venetian at ReservationsatVenetianLasVegas.com". When I called Plum back, Aldo, who rudely stated he's worked at Plum for a very long time, proceeded to tell me that I needed written approval from the Venetian, I was told that until I receive a letter from the Venetian, there is nothing they can do. I asked to speak with a manager and was told all managers are in a meeting for 2 hours and that someone would call me back. No one has called me back. I called the Venetian again, and spoke with Stella in reservations and was told that Plum HAS to send the request via email to Reservations at VenetianLasVegas.com and there is nothing I can do. They do not issue written approval letters to customers and their Wholesale team deals with 3rd party reservations and handles the cancellations/changes and everything has to be via email between them and Plum. I do not know why I am getting the run around. I have reached out to my corporate team and asks for someone to understand and help resolve this terrible chain of events with Plum. I truly wish I had read the reviews about Plum. I trusted them because it "was" a benefit provided by my employer. My family is so broken at this time of loss, trying to plan a funeral and to be taken advantage of, especially during this time of loss should be criminal. Update The Venetian never refused to process the refund. It is Plum who is playing games. After contacting the Venetian hotel directly regarding Plum refusing to process my request to cancel, this is the response from the Venetian: We are so sorry about what your family is going through. Please note that we have approved to waive the penalty on this cancel. Just to give you some information. When we approve to waive a penalty that means that we approved not to charge the third party for this booking so they can refund you. Our normal procedure ( by contract) is that the third party has to send an email request for our documentation to waive the late cancel penalty ( which means to agree we will not charge them) ...which we will approve. That can take some time, however on our side the notes are there that we are not charging the 3rd party. PlumBenefits does not book directly with the hotel they use a wholesale supplier and that is who we bill. However, your refund will come from whomever you paid for your reservation. So again , on our side we have approved not to charge the third party due to your circumstance and will need to refer you back to your original booking source for the refund. You may use this email to show that we will not charge the third party for this booking. The information from Plum is incorrect. They booked for you via a third party and it would be between Plum and the third party to resolve this. They should not be making you do all the work! You can use this email between us (the hotel) and you ( the guest) as verification that we are willing to agree not to charge them so they can refund you. However we are still waiting for that email from the third party wholesaler for our documentation Again, we apologize for the run around from your booking source. Lucinda N Job Duty | Resort Services

Do not use this company. They are crooks and have coned me out of 257 dollars. Once you book with them you will not be able to modify or change anything through them. Stay away from them so you don’t get ripped off. Their customer service will tell you that they can’t help you. Reply to your response: Just to clarify. I called Plum benefits to modify the pickup time from your company literally a half hour after I made the reservation . I was told Plum benefits cannot make any changes. I was told the only thing you can do is cancel for 95 dollars or talk to Thrifty car rental when I got to Florida. That’s exactly what I did! Thrifty provided me with a discount and had no problems providing me with a car but I continue to be charge 257 dollars by plum benefits who claims they will not be dropping the charge. In total I’m paying twice for the same service. Thrifty claims they never heard of plum benefits and proceeded to rent me a vehicle. They even told me to next time book directly through Thrifty. I receipts showing I rented a vehicle from the car rental company for the same dates!

Spent so much time trying to understand and select the option. After the purchase I got an email with 7 different coupons for 7 people. When trying to get the coupons applied on the Regal App for the movie My purchase expires by the time I am done with 2 only. Ridiculous process and waste of a lot of time. I need to get my refund as this is a lot of hassle to just get movie tickets.

I used plum benefits to book a few hotels while I traveled abroad. Apparently they DO NOT vet the hotels they list. On the first night of my trip, we stayed in the worst hotel I have ever seen. It was dirty, drug infested, had alarms going off all throughout the night, and had multiple people try to break into our room while we slept. We called plum benefits at like 3am after the 3rd attempted break in to beg for some type of resolution- its been two weeks and THEY HAVE DONE NOTHING! TERRIBLE COMPANY! TERRIBLE CUSTOMER SERVICE! *** Do not give their reply any validation! I’ve been back and forth with them almost daily for over a month and they just keep repeating “we are working on a resolution”… their nonsense reply about managers reaching out is total garbage- I’ve responded to EVERY message they’ve sent and they in turn send me the same standard bs response!!! They are a terrible company DO NOT use them!!

Purchased water park tickets tried to cancel them today just to be told these are FINAL SALE . Nowhere on their website does it indicate this and I WANT MY MONEY Back ! THIS COMPANY IS BAITING AND SWITCHING HARD WORKERS . Who work for the company that contracts thru them to get discounts which is really ridiculous !