Sleazy, sleazy company. Bought concert tickets, and as soon as the confirmation arrived it said that the tix were limited view. This had not been clear before I bought the seats; it was only in a link saying "details" on which I didn't click (I didn't think I had to, since the seat rows and numbers I chose were already clear). This was going to be a gift, so I didn't want limited view seats. Immediately called Plum Benefits and asked to refund the tix so that I could buy others, but they refused. This was really deceptive advertising and totally sleazy. Then I practically had to beg them to actually issue the tickets. Then they sent an email saying my tickets wouldn't work and that they would be reissued. More calls ensued and it turned out the tickets didn't need to be reissued. Every part of this interaction has been a total disaster. I will never, ever go near this company again and you shouldn't either.

Awful!! Bought tickets online for a Yankees Red Sox game and the tickets never showed up!! I spent hours on the phone with customer service trying to get a refund but they said it was denied because they sent the link for tickets. I never got the tickets!! Horrible company and total scam!!!

We booked a hotel with tickets at work. The day of our reservation, we got an email from the super 8 that we were booked at and it explained that the hotel had been overbooked so we need to contact tickets at work customer service. They couldn’t find us another hotel in the area that accepted pets (we have our dog) and it takes 3-5 days to get a refund. I would not book a hotel with this service again.

I purchased tickets for a Yankees game for family members that were visiting from abroad. I purchased on April 25th and had issues with the process order. After speaking with 2 different customer representatives (2 different phone calls), I was able to purchase. Fast forward to yesterday (May 13th 2019). I still had not received the tickets via email (they were e-tickets). Their rep told me I had to download the Ticketmaster app which I had done - the tickets hadn't shown up. I called TWICE yesterday and both their reps told me that I just had to be patient and that the tickets would show up in my ticketmaster account by the end of the business day. This morning I called back and spent an additional 30 minutes on the phone with another rep who was in the process of trying to figure it out (including asking me for my log in credentials for the Yankees.com app which I apparently had to create as well). Then she hung up on me and NEVER CALLED BACK! A few hours later (after work meetings) I called the yankees.com organization and they were able to walk me through the process. Their customer service is terrible, the user experience was terrible, and I would highly recommend looking at the way their representatives are trained to handle questions like this. They gave me the wrong information numerous times. I never needed to download the ticketmaster app, and the guidelines for the customer are inaccurate. I will be very vocal with my colleagues to never use this system unless they want to be disappointed and spend several hours simply trying to purchase event tickets. It's not worth the hassle.

This website is awful. The purchase system took a minute to process the order which makes you think the order was not processed successfully. So I redid the order again, they charged me twice. I called back to ask for refund for the second order, and they told me it’s nonrefundable per terms and condition I agreed. Worst company ever, stay away from this website like all the review suggested!!!!

DO NOT PURCHASE ANY TICKETS FROM THIS COMPANY. THEY WILL STEAL YOUR MONEY!! I never leave reviews on anything but I had to speak up about this disgusting company and how they manage to steal your money. They gave me a terrible experience and they did nothing to help me solve my issue. I purchased two 2-Day Disney World Park Hopper w/$25 Planet Hollywood Certificate for the summer and I received the tickets within 2 weeks in my email. I went to one park and used only one ticket and hoping to return before the end of the year to use the second one as the ticket confirmation stated they were valid through December 2018. Hoping everything was fine, I returned on Christmas to use the second ticket and my surprise was the remaining 2 tickets expired after 14 days of using the first tickets during summertime. So now I had to buy NEW tickets to enter the park and find out what happened to my first purchase. I contacted customer service (on hold for over 1 hour) and I told them NOWHERE in all the emails received from them said the tickets were to expire within 14 days of the first use. Neither someone from their company contacted me to tell me this information. The agent said the information was available at the moment of purchase and that should have been enough for me. Now I am left with nothing, no help on any type of refund or compensation and the only thing the agent did was saying sorry. My money was wasted because this terrible company is lacks communication, transparency, ethics and respect for the costumers. If this company really care for providing a good service they should allow some type of refund when there are issues with the purchase. Or even write the damn thing in the tickets and in every single email or correspondence so people are aware of any policies they have. It is the worst company I have used purchase any tickets. Absolutely, the worst in everything. I will recommend my company to stop using them for any benefits as they only seek to steal money from people and lie about providing wonderful experiences. Don't fall for them and use a different service, way more trustworthy and efficient than Plum Benefits.

This company is horrible. I purchased tickets as a Christmas gift for my family to a well known Florida attraction. Never received the tickets via email, even after calling and being told they would be resent. Customer Service is the worst! Will not answer emails and calls are a trial in waiting. Then after finally getting through to someone, I was told the tickets expired 3 weeks after I bought them! After checking, I saw the tickets were supposed to be good for one year, but when I questioned them, was then told they expired in 6 months! No reissue or refund. Worst company I have ever dealt with and I am recommending to my company that we drop them.

Tip for everyone STAY AWAY FROM PLUM BENEFITS!!!! they only care about getting their money they do nothing to help when you have a problem. terrible customer service!!

HORRIBLE!! I purchased 4 tickets for the Christmas Spectacular and they took out the money ($350) for great orchestra seats and I was able to see the row and seat # before paying. I received the confirmation email but I never received the ticket email. I called them 2 hours later and they confirmed that my confirmation was NEVER sent to the box office. They said they can either resubmit my purchase for different seats that I WON'T be able to see until AFTER paying or get a refund. I opted for a refund because this is ridiculous. How can you take out the money but I don't have seating assignments? IT'S A SCAM! AND I BETTER GET MY MONEY BACK

I bought NFL tickets 2 months ago. Paid in full and Plum Benefits took the money out right away. Fast forward to game day, let me say that again GAME DAY! and I still do not have my tickets. I will never use this company again for anything. Horrible, If I could give no stars, I would.