I purchased tickets to Madame Tussaud in NYC. I tried to use them at the site, but was told by the manager the barcode numbers were invalid, even though the ticket date was valid. I contacted their customer support who said I had to contact Plumbenefits, because it was third party, and the problem was on their end. On Jan. 6th, 2023 I created a claim requesting new tickets, and was told I’d have a email reply in 72 hours. It’s now Jan 17th! I called again only to be told Plumbenefits had to contact a third party regarding my request, because there was no update! I requested a refund, because my sisters birthday has now come and gone, and the poor experience… only to be told to call back in 24 to 48 hours to see what their third party say about the refund??!? I’m jumping through hoops to get my money back for an error on their party. They asked for 3 days, I gave them 11 days! Now they want to more days to tell me IF they can give me money back for a product I couldn’t and didn’t use! This is a scam and I’ll have to go through my bank it looks like to get my refund! UPDATE (2/15/23): I called for the literal 6th time on 2/14 and was told again “Give us 24-72 hours, because there is no reply about the refund request”. They replied to this review, contact us, I did, and got the same response.

DR. says: Terrible experience! I tried purchasing tickets for a specific date and time. Although they appeared available, I kept getting a window that they were unavailable. I called PlumBenefits and the representative was nice enough to tell me after checking himself that there was a glitch in the system. He said he was going to call me the following morning to ensure I got the tickets I wanted. He never did. I try to purchase them the following morning and they were gone. I proceeded to select a different date and time. After I selected my date and time, I went ahead to pay. After payment, I realized that I was rerouted to a different date and time that I could not use. I have submitted three claims since then and I keep receiving the same canned letter - that the vendor denied the claim because these were non-refundable. I keep saying that my claim is not toward the vendor but toward them, and they keep bouncing the ball back with the same letter. Today they responded that "Please be advised that our website does not select or change the dates on its own- once the date is selected customer chooses their desired section based on availability then tickets are added to the cart." In other words, I am lying and no errors may occur on their end. It is sad, that while they claim that they provide savings, in this case, I have lost $311. I see that their reviews are significantly poor. Unfortunately, I have experienced it myself. Please be careful.

I bought tickets using Plum Benefits for the Blue Man Group in NYC. It was a Christmas gift for my 6-year old nephew. We all got COVID and were unable to attend. I asked to reschedule the tickets and they denied this request. Next I asked to get a refund. I've been waiting for over a week to get an answer. I call everyday and they only tell me that I have to wait an additional 72 hours. I feel very manipulated. There is no one in Customer Service who can actually get me an answer or resolve this matter. I'm beyond frustrated and will NEVER use this service again.

better price for my booking. the only problem is the site didn't have size of beds and/or comparing to US size and no option for breakfast package or no option for refundable for extra cost and/or upgrade at checkin

Got my tickets promptly and cheaper than gate price.

Good prices, selection of shows, and ability to choose relative location of seating for shows.

Great service!

I tried purchasing Warner Bros Studio Tour tickets, but it was not possible. Times are shown as available on the plum benefits and WB websites, but when you go to purchase it says the time is no longer available even though when you go back to look it still shows up. Tried 4 different times (same and different days) and the same error happens every time. It appears you’re just not able to purchase the tickets through them. Called customer service and they were not able to provide any explanation as to why this would be happening. They were also not able to help me purchase the tickets. Please fix your website and customer service.

Stole money. Giving order number doesn't do anything nor does filing a request. No source of truth! Planned a hotel last year August 2021 for my birthday in salt lake city, the reservation wasn't available but they still charged me. Been working on this $400 return for over a year now. Best thing to do is to tell your employer to drop them.

You use to be able to save money on this website. Now it’s honestly cheaper to buy directly from companies. What a joke.