I ordered. From hismith on the 3rd of February is now the 11th and have not received my package yet. Was told on the 9th that they would ship it on the 10th. I paid for expedient shipping. Yeah, it was a week before they even. Started the order. For this I am very disappointed.

Very disappointed in the lack of communication with the company. I ordered (in my opinion), a very expensive machine. I was given no updates regarding shipping; or the fact that there was a delay. Today I received this email that asked my opinion of the machine. Well, I do not have the item. Furthermore, “Jess” (this is the second time I chatted w/her) in the chat option, has very poor English skills and simply stated “sorry” and that there weren’t many planes flying. This should have been communicated. So far I have nothing and I’m not impressed.

Well my order hasn't arrived yet. It is on back order because of the demand for this great product. The reason for 5 stars is ; they have keep in contact with me letting me know that it would be shipped soon . They are building them and the quality of the machine they produce takes time . Anyway ive had one of the older models and we are willing to wait for the new model. . This is a high quality product and we have no problem waiting for it to.be built. Thanks Hismith.

Horrible customer service!! I placed my order weeks ago. I have yet to receive my order to even review, but yet I’m receiving review e-mails. Which is funny because I’ve written 3 e-mails regarding my order, but have yet to get a reply! I have attempted to call Hismith but can’t locate a contact number online. At the moment I feel I’ve been scammed out $600!! *** Update Review** After blasting Hismith in my previous review they immediately responded to all of my e-mails. They explained the delay which was completely understandable. If they would have responded to the first e-mail, all could have been avoided. Anyways onto the product. If you’re looking for high quality, well built, sturdy machine then don’t hesitate and buy from Hismith. It’s strong, powerful, and very quiet. Wife and I have used it several times and it keeps getting better. We’ll see how it holds up over time. I purchased Hismith attachments, but this time from Amazon which arrived in days. Great product and machine however customer service could be better. In the end I’ll definitely order from them again and it was worth the wait.

I ordered and paid for a premium machine on January 29. When I asked when it would ship, I was told the machine was on backorder and that it should be in stock on the 10th (or so). Though they said the machine would ship sometime after the 10th, I have no idea whether that means one day or twenty. When you are looking at products to buy, you should have all the info up front that is needed to make a decision. That includes whether a machine is in stock or not. I'm sure the machine will be fine if it ever arrives, but this shipping problem has soured me on Hismith. ADVICE: find out whether the machine you are looking at is in stock before you buy.

Great Product I give the equipment 4.5 to 5 stars but as for customer service I give it 2.5 to only 3 stars. I had a problem with the extension rod connector and took almost a month to get it solve. It took 2 emails to even get a response to even get the issue to be taken care of. Worst of all I ended up wanting to replace an unused attachment (did not realize it was the same item given in the bundle) Even though It was clearly marked as a second issue I wanted to get resolved it was ignored each time. In the end I figured better to take care of the defective part and eat the 30$ on the attachment since it had no issue. I do highly recommend getting the machine from this company as well as company specific attachments like the spring or extension rod or the dildo suction cup attachment. but would recommend doing it through amazon rather than the company itself to bypass any problems in case of returns or other issues.

Have not received order online still only shows status as payment received and nothing more

Sent the wrong color. Customer service responsive. Definitely could do better

I was expecting to receive 3 pin adaptor connector, so I could use other attachments I have from another machine...

Fun toys. Quality, well made. Fast service.