Yet again, just awful service. Very efficient when it comes to chasing up service charges from leaseholders, but totally incompetent when it comes to anything else. We have been continuously chasing for updates to settle an insurance claim for months, with constant promises that 'someone will get back to us by the end of the day' that never materialise. They don't seem to understand that people have their own jobs and don't have time to do theirs for them as well. Freeholders should avoid this company.

I’ve lived in my house now for 6 years, I’ve had a fairly difficult couple of years due to cost of living and changes in life in general. Alec specifically has been very accommodating towards my circumstance and it’s helped me organise and sort myself out. Thank you!

As always a prompt response and the situation was resolved, great communication from mollie

A huge ‘thank you’ to Mary Long for her outstanding professional service. Mary has been the designated Encore estate manager for the block in which I have owned a flat for many years. Mary brings a wealth of professional knowledge and experience to management issues, as well as providing regular quality maintenance. Her responses are always prompt and solution focused. Mary’s reliable and helpful support is greatly appreciated.

I had the BEST experience with David at Encore, I've been working with block management companies for over 20 years and I found Encore to be extremely repsonsive and there was no stone unturned until the issue was found. I will be recommending Encore as a block management company to use with at the first opportunity.

Kirsty is an exceptional member of Encore Estates Management. Thoroughly knowledgable and responsive whilst remaining professional throughout each interaction. A real asset to the business.

KIRSTY provides a quick, efficient service. Understand the customer needs very well. Excellent .

Hi I’m a resident of admiralty quarters I just want to say thank to the building manager Mohammed and the concierge for the help they provide

Do not believe the positive reviews on this site. We have had Encore for 3 years at our development, and the service has been increasingly poor. Issues are left completely unresolved (eg, 3 years to get leaks fixed), no responses to calls or emails, cost of rectifying building defects put on the residents despite evidence of faults in design/installation (eg, hot water switching off as result of adjacent restaurant setting off fire alarm, multiple bikes stolen from storage as a result of electromagnetic locks being not fit for purpose and charge to replace to storage racks on residents), landscaping/gardening/cleaning fees with minimal results, no commication of dates of contractors on site, and on top of all problems, service charge has substantially increased year on year (91% increase in 2 years) with zero accountability or transparency. Stay well clear.

I am a resident of admiralty tower I live in mermaid I just want to say thank you to the concierge and Mohammed the building manager for sorting out my leak