Historically I have struggled to get prompt responses from Encore, however since I have been dealing with Mollie Squires things have changed. Her professional very helpful and swift replies to my queries are much appreciated. Thank you Mollie.

I have been dealing with Encore Estates for a few years now and recently my experience with them has been unpleasant as I was not receiving responses to my queries and basically just being ignored. Then Richard Barnett came on to the scene and my view of them has drastically changed for the positive. Richard responded promptly to my queries and followed up as well. My issue was resolved in a matter of days with Richard, something other members of the team left unattended for months. Thank you Richard for being so good at your job.

Problems dealt with effectively

I recently had a query regarding service charges at our property, and Kirsty replied very quickly answering each question in detail. This has been the case every time we have needed help, she’s always there ready to help.

Wish we could get rid of them. Extortionate service charge c.£5k per year for 2 bedroom flat. Concierges are nice people but I really don't think we need 2-3 people working at the same time. Other than that, horrible service from the rest of Encore team.

Great experience with Encore. Kayleigh Cowan has always been helpful and friendly, very appreciated her help.

Responsiveness and communication are key and Kayleigh Cowan has been excellent in this respect. Positive problem solving approach allied to a professional client service focus.

Estate is well maintained There was an issue where Director was being given just 5 days to approve budget so that I believe the budget is approved by default without scrutiny but this has been resolved

It’s a pleasure to have Encore managing our apartments, Kelly is always so responsive and on the ball to any issue that arises. Excellent performance, well done Kelly 👍

Extremely quick and efficient response. Raised 2 issues which were both responded to and jobs booked to be completed next week - within 24 hours! Well done to Steve Whyman and the team who cover our Ashby development.