To Mollie and Steve - Thank you for your help in answering all my queries both over the phone and via email. I appreciate the friendly customer service :)

Received an excellent service from Megan Duff. Timely and efficient service, gave me confidence that the problem is being dealt with and has provided updates to keep me posted on progress. Thank you!

I cannot thank Elise Hunt enough for finally sorting out a general waste collection with the council. She seems to be the only person at Encore since the departure of Mo who responds to emails and is proactive. Congratulations to her and I would suggest a well earned promotion.

There has been a problem in our complex of people putting wrong items including food waste in the recycling bins meaning the council would not empty these and either I would have to clear them myself or Encore had to send contractors to do so. There has also been occasions of sofas and beds etc being left out (fly tipping) which is an eyesore. I recently contacted Richard Barnett at Encore to see what additional help he could offer and he very quickly and efficiently sent me some laminated posters that he made with what can and cannot be put in the bins which I attached to the fence where the bins are. And this appears to have had an impact, Richard was also quick to get fly tipped items removed and has kept in contact with me over the progress. Richard has really helped me in sorting this as I am unable to clear the bins on mine as I suffer with chronic back problems. I am pleased I made contact with him as he is more than pleased to help.

This is a review for Juhi Miah only, not the company as a whole. She has been extremely helpful in providing information needed for my property sale. I've been really appreciative of her efficient, friendly and professional service. Thank you Juhi!

I have on several occasions and during a period of many months found Richard Barnett extremely helpful and knowledgeable. It has made my life a lot easier knowing I can contact him, and get a prompt response, whenever I have a problem or query.

Thank you Mary Long for your prompt response to my enquiry. Your efficient help and support today, and in the past, are much appreciated. It's good to know that you are there!

Mary Long of the Cambridge office is always so helpful and deals with any questions I have in a prompt and efficient manner. Thank you, it makes a difference. R Thompson

Elise was hugely helpful and responsive and arranged for contractor to visit asap and problem was resolved all within a couple of hours.

I spoke to Mary Long today concerning a parking issue relating to our property. Mary contacted the relevant people immediately and hopefully matter is resolved. Excellent response thank you.