Verified
Amazing service, Fast, Friendly and Reliable
Amazing service, wanted to setup internet and it was done the following day. It would have been the same day if not for some issues which weren't in ClearFibres control. The customer support was excellent and the service is fast. 10/10
Verified
Fast responses and friendly staff.
Fast responses and friendly staff.
Verified
Friendly and Helpful Team
Friendly and helpful team, who managed to get my internet installed and running within the same week I purchased the package. Great service.
Verified
Bumpy start
After being approached to switch, it did not go smoothly, with requests for non-existent evidence of contract date with existing ISP to giving me wrong URL for web site. I'm now waiting to be told when installation will happen.
Verified
Very fast and easy to set up.
Very fast and easy to set up.
Verified
Great Customer Service from Emma and Max
After new service was installed a few months ago, I experienced some bandwidth issues. Emma at Clearfibre sent an engineer (Max) to investigate. Max did a great job moving the router, installing a new fibre line and carried out multiple speed tests ensuring the job was done to a high standard. The whole flat now receives super fast broadband. Very pleased with the service and customer care from both Emma and Max. Thank you!
Verified
ClearFibre 150 does not give 150Mbps DL
I purchased the ClearFibre 150 package and, having run two different speed tests, my DL speed is about 70Mbps. Not sure why it is that low with a 150 deal. Update: Thanks! Connecting to 5ghz did it.
Verified
Very responsive and communicative…
Very responsive and communicative customer service
Verified
Reliable internet
Installer was on time, smart and courteous. He agreed what was going to be done before starting and cleared up when finished. Service is rock-solid, delivering a shade faster than the booked 250Mbps connection.
Verified
I booked our internet to be installed…
I booked our internet to be installed back in October. It is now January and still no engineers turning up to install the router. I live in central Manchester, but the best I can seem to get out of ClearFibre is 'we are so sorry but it's now going to take us 3 months to install the router'. Honestly at the end of my tether. It's beyond a joke, just tell me, can you or can't you help me with my internet. It's that simple! Why is it that in one of the biggest cities in england I can't get fibre? no matter how much money I throw at it.