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Christopher Hawkner

31 July 2023, 20:14

  • GB

No dramas, easy shopping!

Unsure on the size as I am a 8,5 UK. Customer Service was very helpful when called and once ordered the shoes ordered arrived with 5 working days. At least £15 cheaper than anywhere else for the same product. Great service.

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judy clayton

28 July 2023, 03:38

  • GB

Hazelton 2 shoes

Hazelton 2 shoes - I bought a pair from next, heel split after about 2 months had an exchange. 2nd pair same thing happened again. Had a 3rd pair same thing happened again. I have written 2 reviews on their website but for some strange reasons they have disappeared. Avoid these shoes.

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Mr C.J.Mabbutt

14 June 2023, 02:58

  • GB

Disappointed

Disappointed. Shoes where about £85 and after a short while started to leak. I would expect the shoes of that price to last longer than that. Company not interested, and say I should go back to retailer. Will not be buying from them again.

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Jonathan Binnington

31 May 2023, 16:26

  • GB

Very slow to refund

Shoes came quickly, not suitable so returned. Took them 3 weeks to refund after multiple emails chasing. Wouldn’t buy from them again I don’t know why it took so long

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Richard Hawley

26 March 2023, 07:56

  • GB

Awful customer service

Awful customer service, wrong size boots were sent out (two sizes smaller than ordered). Returned and told no exchange possible. Then had to repeatedly chase for a refund which I finally recieved two weeks after they recieved the boots back. AVOID!!!!!!

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graham

14 December 2022, 05:18

  • GB

I loved these boots ,they look the part…

I loved these boots ,they look the part I seldom use them but they are wearing out super fast .in a downpour of rain they leaked in . I let them dry out naturally and noticed the soles were coming away from the boots I am very disappointed they are just 1year old . Graham Stephen.

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John

30 November 2022, 18:43

  • GB

Verified

Online order failed miserably

Online order not received by Royal Mail allegedly for several days. I checked the tracking code daily from day of order and this continually stated "..not despatched to Royal Mail yet" Phoned customer service today and was not treated as a valuable customer "....Royal Mail have been on strike and it's not our fault..." Effectively, that's yer lot mate... Disappointing especially as I wanted the boots for the weekend just gone. When I said that I may take the option of refusing the delivery..."You'll have to pay for return shipping....." NOT good customer service and I wish I had paid the £2.00 extra and bought from Amazon. At least I would have had the boots delivered next day.....

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Andrew Darbyshire

25 October 2022, 18:27

  • GB

Verified

Give this Manufacturer a miss.

I bought a pair of Toddington walking / hiking shoe 5/7/2022.The sole and heal are completely worn through (25/10/2022). They have had light use only, walking mainly on grass and woodland paths. I contacted Cotswold and they didn't want to know. Complete waste of money.

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COLIN HOFFMAN

03 September 2022, 22:25

  • GB

Badly made shoes

Bought shoes just over a year ago and they are already falling apart but the retailer refuses to take any action where you would expect shoes for £55 to last beyond 15 months

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G Bailey

13 May 2022, 21:02

  • GB

wellies with splits/holes in under 3 months

I bought a pair of wellies - from Mole Valley, Andover - the Cotswold minichampton range - within 3 months i had holes/splits on both boots letting in masses of water when I walk my dog in the stream...just where the foot bends on top...I was told by Mole Valley that they would not refund as it was not a manufacturing error...they are 2 sizes bigger than my usual size so not tight...what could be the cause???...usually wellies last 20 years not 3 months...wont buy anything again from either companies