Ithe colours in our samples book have different names to online When i want to give a quote/order for the customer it is very long winded and complicated

Good delivery and communication at all stages. No allowance made from my width measurement for recess tolerance!!

The following supports my email to Customer Service about points to be resolved: 1. The chain has become detached from the idle pin. 2. Thought the chain supplied was too light for the blind drop (160cm) and too short. 3. Suggested chain should have a minimal gap between each ball to make it heavier. Now awaiting reply

I ordered seven vertical blinds and so far as quality, price and delivery is concerned I would award a 5 star rating. Having submitted my order online I discovered the next day that I had forgotten to include the “mis measurement” insurance cover. I telephoned and emailed Customer Service to ask for this to be included and to raise an additional bill for me to pay. I heard nothing for several days when I received a message to say that my blinds had been made and an estimated delivery date. Fortunately all of my measurements were spot so Customer Service’s saved me the insurance premium. Despite their failure to answer my query I would still use Shade and Story again.

Good service , the roller blind we received did not hand tighten, after sending photos a replacement was sent

Another blind not delivered to correct address by DPD and upset customer

Awful customer service. Faulty blinds, numerous emails with no reply and can’t speak to anyone on phone. John Lewis should pull this company from their website.

Very happy with our purchase, fast delivery and fair price

Quick and efficient service. Kept informed at all stages.

The product arrived in good time and product was up to expectations.