Great service while I was a customer and efficient customer service processes. My request has been handled in one day

Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.

Had a tiny office with a bill of £4.80 that we have tried to pay a number of times. Asked for a copy of the bill, only the first one, but no help from them. Now received a debt recovery charge of £40 for the £4.80 we are trying to pay. Complaint now going to the WICS. Anyone else with similar issues, I suggest you approach the regulator with any issues.

Very poor communication. Lack of transparency over charges.

Can’t stress how much you have to avoid this company as they just hound you with emails and if you’re late they charge you £40 overdue payment. Can’t even read their records correctly and even hassle you for payment before due date. Please avoid! I’ll be switching asap.

Harassed over and over again lawyers letters etc company send u bills every 2 weeks rather than every month this is so if u are disputing any charges with them they can try hit you with double the amount of debt recovery charges absolute joke of a company can’t tell u whether u do or don’t have drainage at a property but charge u anyway stay clear people try another provider

Best water Co. In Scotland. Excellent customer service (callum always takes care of me). Would highly recommend.

Meera at pure utilities was really helpful.

As a hard-of-hearing pensioner, Debbie was patient, extremely helpful and professional in answering all my questions and offering me useful advice.

I recently had to sign up with a water utility company as my property was identified as a gap site. I did this from the States with help from Callum McCarthy at Pure Utilities who answered my multiple questions quickly and professionally. He was a pleasure to work with and the whole experience did not feel like a typical interaction with a utility company. If only OVO would take a page out of your playbook . . .