Ein Lob an emir der die ganze Zeit an…
Ein Lob an emir der die ganze Zeit an meiner Seite war vor der OP und nach der OP
Unforgettable experience
The staff of Mono Clinic went above and beyond at all times to ensure my stay and treatment/ procedure went as smoothly as possible, nothing was too much trouble. Dr. Deniz Yildrim was my consultant/surgeon, very approachable, very professional, friendly and a perfectionist - thank you so much for my new figure (much appreciated). Pelin was my international patient service specialist, very friendly, approachable and my voice when I needed translator. She ensured I was happy with my stay which included accommodation and transport. She ensured up to date information was relaid promptly pre and post procedure. I must say you are beautiful and good at your job. Mustafa was readily available to assist, always very cheerful, helpful and very friendly. He was very kind to pick me up from the hospital to the Villa a day after the procedure, he is good at his job, reassuring me and kept me smiling/laughing throughout the journey. To all the doctors, nurses and Mono Clinic staff that I had contact with you are brilliant - thank you all. Please choose Mono Clinic and you will never regret it.
A masterclass on customer service
Everyone was lovely, from the moment I landed to the moment we boarded, the hotel we stayed at was their own, it was intimate and comfortable, the staff were wonderful a beautiful country with even more beautiful people and culture a few names id like to mention are Ahmed (chef), beste, yildiz (receptionist's) from the mono hotel, my international patient service specialist was a wonderful man named Muhammed, a charming funny man who was there for anything I needed matter the time, I cannot stress enough how easy it is to talk to someone if you need anything, there cars were comfortable, after the surgery the drivers were mindful so they drove slowly not to cause discomfort, a few peoples name I'd like to mention a few names from the clinic itself, surgeon was merve ozkaya Ünsal Gp was Büşra yakupoglu Patient relations are busem gundogdu. To all the staff and everyone involved in this, I thank you all sincerely
Verified
The unforgettable experience
I don't know where to start. First of all the hotel that I stayed in is newly built. I was fascinated by how modern the hotel looks. I absolutely loved all the staff in the hotel and in the clinic. Staff are loving and caring. They have became like a family to me, they are absolutely sweethearts. Breakfast and dinner are included with your hotel stay. There is outside sitting , the most amazing place to have your meals. The transfer from the airport, from the hotel to the clinic, and l vice versa and drop off to the airport are exceptional experience. The vehicles are very luxurious. I came from Sydney Australia ans I trust the medical team here in izmir more than Australia. Everything was very well organised, from pick-up, treatment and payment. I had the most amazing experience with MonoClinic and I will be back in April 2023. I did teeth treatment. I have seen many patients with final results with their teeth and I was just wowed by the results. Choose Mono and you will not regret it, trust me. Special thanks to Ceren for organising transfer for and the hotel. High standard of communication. I have been in communication with Ceren for so many months. I was picked up from the airport, but the driver was late, I was able to contact Ceren, and she responded promptly. The driver was there in 5 minutes. For drop off , the driver was on time. Also Special thanks for Mustafa who looked after me with clinic appointment. Mustafa became like my best friend. He provided with a letter to my employer so, I can take sick leave (paid) so I can return in April 2023 to continue my treatment. Thank you Ceren and Mustafa for looking after me so well.
I had a hair transplant with clinic…
I had a hair transplant with clinic mono my experience was very pleasant all the staff at the clinic and hotel as well as Emir were professional and very supportive kind and nurturing at the time of my transplant experience some pain from the injections of anaesthesia but once after finished with anastasia was painless my hair transplant lasted 9 hours
Extending Lipoabdominoplasty
I have Wonderful experience with monoclinic wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery, and follow-up. I am so glad I chose mono clinic .Emir was my patient representative. Great Social Worker, friendly approach with smiling face I come alone for my sugery but he provide the best care for me he make sure I was always update with my appointment and all information I need to know about my operation is the most greatest person. And I love my results so far would highly recommend to everyone
The staff at clinic and hospital were accomodating and friendly …
The staff at clinic and hospital were very accommodating and friendly. The after care was 100%. Overall the whole stay and experience was comfortable and I would definitely be using them again in future. Mustafa and busem have been so friendly and always in high spirits ( wish I could have taken them back to UK with me). I have used inics in Istanbul in the past, but this has so far been the best experience.
Hello my patient service specialist was…
Hello my patient service specialist was Arman from mono clinic he was great help while they were doing dental work on my teeth had no issues the whole time I was there !
Recently had my GSS from Mono
Recently had my GSS from Mono, my experience has been great as everyone I came across was very kind and helpful, I’ve had Mustafa as my PC he’s been very helpful to me, talked me through the whole procedure and was available whenever I needed him. even after my surgery was done I was able to remain in touch with the dietitian and surgeon in case of any questions I had, my experience was great overall.
Great client services
We had a fantastic client service from Cemre, she helped us with any questions we had and was quick to react to queries.