Verified
Vancouver to Glasgow
Moving from Vancouver to Glasgow. Still in progress - waiting for a container ship in Toronto. Service has been varied: price is fair and customer service helpful and friendly, but they have limited knowledge - for example, I had to push for a more accurate estimate of when the truck with the Movecube would arrive for loading. Also had to ask for specific updates as there is limited information on website. The online system really needs to be overhauled - it is unwieldy and not intuitive - our detailed inventory was exhausting to create online. We will see how things go at this end - we have to change the delivery address once the container ship is in transit - I'm nervous about how that will go. I'll be relieved when our belongings arrive safe and sound. Su Thompson
Verified
Improvements needed with customer service
Driver was friendly and helpful but forgot to take spare boxes and had to return to collect them. Had issues with online customer service not reading the query or replying relevantly to query.
Verified
Door to door delivery and very…
Door to door delivery and very organised.
Verified
I needed an extra box and tried…
I needed an extra box and tried requesting for one to no avail. I emailed and no one replied. I tried using the contact form and was met with the error message "The anti-forgery cookie token and form field token do not match". I called and was placed on a waiting list for an entire hour. When it came to my turn to speak to the agent, there was just silence. Update - My thanks to the marketing and comms team for replying to this review so quickly. But I would appreciate it if the main operations team could reach out to me instead as I am still waiting if it is possible to obtain the extra box for my shipping due very, very soon.
Verified
What an amazing company!!
What an amazing company!! The communication and care for my goods was over and above anything I have ever experienced. Very personal and professional service. I would highly recommend this company and the entire team.
Verified
Superb CS support and care
The experience so far (now my stuff is out for shipment) is extremely good. Superb CS support and care Their 24 hours telephone support can answer every single questions I have from the beginning regarding the quote, the pickup, supplies, guidance for custom documentations, etc. Everything is smooth and perfect and I fully understand what to expect. The packaging and supplies provided are handy and sturdy as well. Pricewise Their price is way more reasonable that other service provide in Ireland shipping to Asia. The price difference is huge and the other suppliers took at least a few days to just obtain a quote whereas Sevenseas quote are transparent and instant.
Verified
Excellent customer service staff
Customer service staff very polite, friendly and helpful at all times of the day. This is the first time I have shipped personal affairs abroad and sometimes found the information a little confusing but customer service staff always tried to assist and to find the best result, (thankyou)
Verified
Professional Services from Seven Seas
Professional, courteous and friendly team (Keenan and Hugh), thank you.
Verified
End to end, excellent service
End to end, great communication, clear service, very reliable timelines, good price. By far the best way to move overseas.
Verified
Easy
Easy, no need to have much conversation, the box size base on what you are request.