Damaged headphones

Goods as described and arrived promptly. This was a Christmas gift for my son. He is delighted with it. We reuse second hand items where we can.

Store had the item I was looking for at a good price. Staff were helpful.

Wrong product. No replacement sent in return. Easy option? Just pay the customer back and forget about it. Will not be using CEX again for any purchases. This is the second time I have had to return items. This one one was the wrong item. The first was faulty. Will not recommend to anyone asking.

After I ordered and paid for the boxettes I was told they were no longer available I ve ended up with season 2 & season 3 and no season 1 & season 4

So I ordered an official steamdeck dock and received a generic one worth a fraction the value. No big deal except this is the third order in a row from CEX online which had delivered the wrong item. Prior to this I ordered a steamdeck oled and received a less powerful model. Prior to this i ordered a nintendo switch game and the wrong cartridge was in the games box. As regards the steam deck items I bought either the staff packing the items don't understand the inventory and need better training or someones trying to pull a fast one and is sending cheaper versions of ordered products and pocketing the difference. While I'm lucky that I know what I'm buying a less informed grandparent etc... could be paying a premium for items which are not what they actually ordered and be none the wiser. I'm done with CEX. Can't trust that I'll receive what I ordered.

Twice I placed orders for laptops and twice they were cancelled- days after the orders were placed- and in one case where the item itself remained listed for sale. So just cancelled 'because the staff at the store couldn't find it' is the excuse given to me for the first. The second was that the laptop wasn't in saleable condition- an unsustainable business practice if ever there was one. Customer complaints service is reasonable- depending on who you get.

Good choice of product, delivery on time

Very quick delivery! Especially, as it was Christmas time! Item as described and working perfectly!

Arrived on time, well packaged and transparent communication via emails throughout.