Great understanding and support!

We bought their cover which is considerably more expensive than normal insurers as we needed coverage for hiking at high altitudes. We thought it's worth it for the peace of mind and the serious insurance provider behind them (AXA). Would not use them ever again. We had two minor, straightforward medical situations and contacted them for advice on what to do. You get directed to an AXA call centre which has no information, then took 5-8 hours to come back with a response, which was equally useless. On both occasions the AXA team were unable to answer simple questions about medical provision options. The second time around they were particularly confrontational and patronising, which was infuriating when you're ill abroad and looking for information / assistance from your "trusted" insurer. Only silver lining is that we had no serious issues to need them for as I don't even want to think what we would have done then. Try someone else, I wouldn't use them ever again.

At first the people weren’t very knowledgeable or helpful and it was really stressful but finally I got in touch with Patrik who was amazing and sorted everything out really quickly

Very responsive and fast. Thank you for your assistance.

The way I filled my form out was a little bit crazy, because I didn’t totally understand it. Regardless of that, everything was resolved in less than 12 hours, and my payment landed in my bank before I woke up! Best insurance experience ever!

True Travellor Insurance is great for those that take longer holidays / multiple countries. They cover my medical conditions and allow a wider range of activities than some insurers. My luggage got destroyed on my last holiday and they settled the claim within 1 week. I would recommend them

The claiming process was easy and the response was fast. I had to claim due to delayed luggage and was only able to claim once I was back, home so I was glad of the 60 day window for claiming. You never know if an insurance company is good until you need to claim. I will definitely buy travel insurance from true traveller from now on.

Reimbursed a small medical expense within 48 hours! Process easy if you read all directions :)

I always receive quick and prompt responses to my enquires.

Quick and helpful responses!