At first I was scared because it was the first claim I had ever done in my life but the process could not have been easier! They answered all my questions and gave me super fast feedback, highly recommend

I had to visit the hospital for tests/medication while in Guatemala - the support team provided good and rapid guidance on the phone and the process to claim was pretty straightforward. The support team were always very quick at responding to any questions and the claim was settled within a few days after the I submitted the form.

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is actually held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that the "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care" (email attached). He also advised that I could book a reimbursable flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting (email attached). Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template. There is a list of pre-existing conditions in the policy which don't have to be declared at policy renewal including acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any reason not to pay out genuine claims. Fortunately, I wasn't in a place like the USA with sky high medical costs and this joke of a company.

Wanted to claim an emergency dental treatment but didn't have enough evidence at first. A lady from TT claims dept. was kind and helpful and waited for me to obtain a missing document from the dentist. My claim was then settled in full. The whole process, including the email communication, was very fast (replies within just a few hours, money on my account within a few days). The only, minor disappointment was the claim form which I found a bit chaotic, with several nonsensical questions/fields. (If only it was as clear and straightforward as their website).

The best insurance company I have ever dealt with. I needed emergency dental care, I paid upfront for treatments and claimed the money back. The money was in my account within 3 days of submitting my claim. Hands down the easiest and most efficient insurance company I have ever been with and would 100% recommend them. You pay more than some insurance companies but it's definitely worth it, to know that you're covered by a trustworthy company that isn't going to take over a year to settle your claim or find any loophole they can in the policy to ensure they don't have to pay out when you need it (like most insurers I have had trouble with in the past). Thank you Patrik for your help and excellent communication.

True Traveller was recommended to me by a friend and I was happy to see how clear the information was on the insurance plans in contrary to usual insurance providers. Even when I made a claim the process was very easy and sorted very quickly. Will definitely use them again.

My interaction was pleasant and helpful. I had my claim sorted quickly & the refund was even quicker. Thank you

The help was fast, without problems and clear.

Unfortunately I had to cut my trip short due to developing Sciatica (anyone that has had this will tell you it is excruciating). Completing the True Traveller claim form was easy and the process was super efficient. I received a response within 24 hours of submitting the claim saying that it would be sorted. I will say that I would like better communication from the overseas assistance company - having worked in this industry all my life I know how important communication is to the patient. Of course it was an odd feeling being the patient and not the person helping... but I found myself chasing for responses which isn't ideal when you're waiting for appointment times.

My boyfriend and I we have a healthy insurance with True Traveller. He broken her shoulder and he had to be operate in Bali. They took care of everything, and were so attentive and their services is so fast and nice. I really recommend this insurance. Thank you so much