We had a medical issue while travelling. Upon contacting True Traveller and supplying them with the details of the incident and associated invoices, they promptly acknowledge our issue, with sympathy, and reimbursed us our expense with 24 hours. An amazing service. Highly recommend.

Super fast turnaround and clear instructions on claim, great support.

Having recently received urgent treatment from a dentist after submitting the dental report the day after the final treatment, true traveller responded immediately and the payment (minus the £75 excess) was put into my bank account less than 48 hours after treatment. Thank you for being the insurance company who supported me when I needed you!! Antony

Great customer service, easy to claim the money back and they are very efficient. I've used this insurance twicealready and I will continue to use it.

Fantastic cover and service.

Fast efficient support and settled the bill a day after I submitted the receipts. Speedy replies to any questions I had. I would definitely recommend Truetraveller!

Zero customer orientation telling me cooling off period is not existent when I wanted to change dates of my travel insurance so it covers a shorter time frame.

Very good service! Quick, efficient and extremely friendly!

I purchased a True Traveller policy to insure myself and my possessions during a multi-day hike. During heavy rain on the hike my mobile phone was damaged by water ingress and it stopped functioning. After the hike I followed guidance from True Traveller and took my phone to a phone repair shop, where it was repaired. Again, I followed the True Traveller instructions to make a claim for the costs of the repair and submitted all of the necessary documents via email (such as proof of ownership, damage, and repair). Within hours I had received a reply from True Traveller to explain that my claim had been reviewed and accepted. I submitted the claim on a Friday and on the next Monday I received a payment for the cost of repair.

Patrik Leimer responded speedily, helpfully, honestly and accurately. This is the epitome of good customer service. We have not agreed on everything but this does not detract from the way he performs his role.