I found Spencer to be very helpful I had been waiting for somebody to answer the phone for ages before trying the chat room. My advise - forget the phone and try to get hold of Spencer. Thank you.

Yes it took a few attempts at different fixing of my verifone card machine taking twenty minutes but the RMS agent fixed my new card machine I’m so happy with his efforts today..!

We have been using RMS for several years with no problems. We had a technical issue with our terminal. No answer on phone or email but there was a post on their website saying they were experiencing problems. Received an email apologising for delay in response and to use webchat feature on their website. Issue couldn't be resolved online but their phone helpline is now working and the issue was sorted out in under 10 minutes. They have employed extra staff to answer sort all problems.

talking to Spencer about my inquiries he is sorting it for me fingers crossed

was promised 24/7 technical help that now turns out to be weekdays only 9-5 so avoiding what must be the busiest sales period of any week - dreadful customer service and earlier complaint of similar issue ignored - need to findd a decent machine provider -adding to this elavon and rms have been taking unauthoised payments -well at least one of them is behaving dishonestly -difficult to check which as their customer services are useless - 5 days later and still no help -the original helpline number has been changed to another one that does not work - if customer services were as at helping clients as they are at avoiding them it would be a first class service - no idea what to do about ongoing issues -

very very poor customer services. tried calling 4 times, e mailed twice, still no responce. problem with card machine and cant take payements. NOT HAPPY!!!!!!

Gary was fantastic! Had an ongoing issue with my account which Gary resolved immediately after talking to me over the phone

Excellent and painless communication with RMS via live chat. Spencer was great and dealt with my issue quickly and efficiently.

Really impressive customer service today. They sorted out my issue super fast and super efficiently. I had emailed but on seeing it could take 5 days to get back to me I was on the phone to them when they called me back as a result of the email.

I spoke to Richard, and I have to say his service was excellent. He sorted out my issue promptly.