after suffering difficulties with our card payment machine in the shop i spoke to Dan and he was very helpfull and patient on the telephone whilst we sorted out the problem

Ashraf was fantastic. He assisted me with the all issues I had with my card machine. Patient when troubleshooting

Ash was very helpful ,even though I had to wait a long time for my call to get answered he apologised for the wait and helped fix your card machine quickly.

After struggling initially to get through by phone. The phone was answered by Maija who dealt with my issue very personably and professionally. She made sure i received the correct documents for my transition. Many thanks Maija

Is impossible to contact them. Have tried phoning and emailing to no avail. I am trying to cancel because my business is closing was told to open a dispute with regard to the amount they want to charge me. This was done over a month ago and have been unable to contact them since. Time is running out now so I am at a loss as what to do. Don’t believe anything the sales rep tell you as they were aware I would be retiring when I took out the contract and was informed that it would not be a problem. Also they were supposed to have bought me out of my last contract and that has not been the case. Avoid

Company is good and never had problems with them. Dealt with Maija Greenmore when I did have a problem and it was solved very quickly and professionally.

Dan was brilliant, once the phone was answered. Made up for the wait.

Have tried on multiple occasions over the last month to get through on phone , gave up each time once I had passed the hour of being on hold. Emailing is a waste of time too as they do not respond to that either. Terrible company to do business with So, Get a reply through Trust Pilot saying RMS have contacted me directly about my complaint. Really, when ? how ? as I have received no phone call or email

I am extremely disappointed with Retail Merchant Services. Despite numerous attempts, I have been unable to reach them at 01908 359190, 01224, 007774 or through emails. I cancelled their services in April, but I continue to receive invoices. The lack of responsiveness and communication is unacceptable. Potential customers should be aware of these issues before considering Retail Merchant Services. My experience reflects a significant deficiency in their customer service and communication processes.

Having been with this company for long time, the level of service has fallen greatly. From not upgrading the old machine to current faster ones as requested. Refunds not been made to customers and not answering the phone or replying to emails, the level of customer service is not good enough. After looking around for better serives I have signed up witht them but getting out from RMS is taking alot longer than I had anticapated.