I ordered on the 1st of December 2024, and was shipped on the 3rd of December 2024 to Australia (with First Class Shipping). The shipping information still says ‘In Transit’, with no updates from the 12th of December. I have tried to contact numerous times via email and phone and have had no reply. This is giving me scam territory with no option to leave a review on their website to warn customers before purchasing. I would definitely not recommend and am thinking about asking for a refund even though I doubt I would even be able to.

Again, FlyHugz not telling the whole truth…. They ONLY reply to my reviews on TrustPilot as they understand it might hurt their business. NO REPLY to my emails. No Reply to phone calls. Even now, they could have reply to my email but they ignoring me… I have to write another review to get a response from FLYHUGZ. Please don’t purchase anything from this company. They are not customer friendly and they just ignoring customers. I did not receive the refund from my credit card. I did dispute the charges as I NEVER received the refund or any communication from FLYHUGZ. The “apologize” only when I write a review. Shame on this company. My advise is not to purchase anything from them

Ordered a pillow and payment cleared my account on Dec. 5, pillow was not shipped until Dec. 9. Supposedly. Have still (evening of Dec. 30) not received it. Tracking on their site shows it is going nowhere. No response to any of my emails. Jan. 1 update: As stated above "no response to any of my emails." I did contact them repeatedly. No merchandise recieved. Finally received the merchandise a week ago. (Mid-January) together with an email asking me to rate them for their excellent customer service (ha!)

Update: I received the product and am pleased. I did receive responses to my inquiry emails. Ordered December 3 and since Dec. 17 it states my item is with last mile transit. It is now Dec. 30 and nothing. Have sent an email and phone goes to voicemail.

I ordered my Pillow and ear plugs on 5th Dec and almost a month later, haven’t received them yet. My order has been stuck at the same transport facility since 16th Dec, which I don’t understand. I have already sent multiple emails to Fly Hugz and nothing…no customer service. So disappointing, it looks like another scam.

I ordered my fly hugs for a Christmas gift. My order on 12/17/24 186167 was confirmed and yet no product. I am meeting this person for lunch on January 4 I don’t think it will be here😞

I ordered a travel pillow on December 9th. I received a confirmation email and my account was charged, but I never received the item. I contacted customer service three times with no response and now the emails are being returned with a send error. I’m now disputing the charge with my credit card company and will be filing a formal complaint with the BBB. Horrible company!

I ordered and paid for two pillows on December 16th and have not received anything but further promotional emails from the company. I’ve called and left a message and have sent two email messages, but have not heard back. While the ad campaign for this product has been very effective, the company’s lack of response is a problem. I hope to follow up this email with a positive review when I hear from customer service and learn when I’ll receive the pillows.

Ordered on 12/2. Credit card charged 12/3. It 12/27 and still no pillows and no response to emails and telephone calls.

I order a pillow on the 6th of December. And was told it would be here by the 24th. I sent a message to the company and have not heard back. Update the pillow arrived today, and my granddaughter loves it. She does alot of traveling and can not wait to use it.