I ordered my FlyHugz on November 8. It is now Nov 29 and I have still not received them. I’ve emailed and called customer service with no response. Last tracking note was a week ago. Are they lost? I hope someone from Customer Service contacts me.

Hi FlyHugz, this isn't a review as a customer, rather as a potential customer. Recently I searched Google for the best travel pillow. Upon reading your numerous sponsored (paid) advertising links, I thought you had a really good product. Im sure we can all agree these sponsored links show that your company spent lots of money on advertising, which makes good business sense. Where you have lost me as a potential customer is the other message your company is sending to your customers. That message is that poor customer feedback from almost every second customer (47%), has had no effect on your companys decisions to improve customer service or delivery time frames. Sadly the company has decided to spend time and money providing very professional responses to 'agrieved' AND NOT address root cause of the complaints. If someone has been angered enough to write a review you should not only show empathy, you should ACT. It's the lack of action that has driven my response today, the same reason for many of the poor reviews. You have lost a potential customer due to a clear lack of respect for your customers time.

At first, I thought I was scammed because I think their shipping logistics got a bit scrambled which made me assume. But customer service was very responsive and insistent upon their legitimacy. We got our order! I even tried to sleep in bed with it on because it so comfy and supported. Looking to purchase more.

Still waiting for my pillows even though tracking says delivered. Requested Proof of Delivery from FlyHugz but getting nothing from them so no idea where they are. Definitely not delivered after 15 days so far. Edit: to my pleasant surprise FlyHugz did follow up and provided proof of delivery, item found (in an unusual spot)!

Still waiting for it to be delivered 22 days later and trying to talk to Flyhugz is like death by 100x cuts. Cannot get hold of them expect via sporadic email and still no solution to get the product to me. Bad customer service. The courier service they use is even worse - don't waste your money

Hello again! I wrote a review earlier, saying that I had no issue buying and receiving FlyHugz pillows, as there were concerns from others. Disclaimer: I ordered this off the FlyHugz website. Don't do this through amazon or other resellers. Your issue may be because you did this. Anyhow, I finally got to use them on our 11 hour there and 9 hour back flights to Hawaii. I used the pillow and the eye shades. I had my iPad loaded with movies. I didn't watch one movie from my iPad there and back. I pretty much slept (waking up at times of course, just to go back to sleep) the whole trip, both ways. On the 11 hour flight to Hawaii, my wife and kids were amazed at my sleeping prowess. lol. It did the job for me. I loved it. If you are getting hot, yes, your neck will get sweaty. Wouldn't that be the case with any pillow? I just took off my sweatshirt, cooled down, and things were fine.

I bought their 2 neck pillow and also purchased the shipping protection for $5. and I never received the package. it's been 3 month and I reached out regarding refund process several times but it's so hard to get them and never processed the refund request. their customer service is really bad. I even DMed their instagram team and they responded to me and when I mentioned refuned process they said they will be looking into it but never got it solved after.

terrible service, I have complained a few times as i still have not recieved my neck pillow and they will not do anything about - DO NOT USE THIS COMPANY

To John , Thank you for your reply to my Review and the fact that you agreed with all the sentiment that I expressed. The problems with FlyHugz that you agreed need attention could be fixed with the touch of a key pad or stroke of a pen and not be left uncorrected for other unsuspecting customers to be ripped off ! FlyHugz agreed to fulfill their Refund/Return Policy without delay …., Ok then , where is the proof , or are you going to treat me like the forgotten customers that I read about in other Reviews and hear about else where , that nothing followed your heartwarming apology and commitment to put things right ! I want a Full Refund ( in AU Dollars ) NOW! Please give me something positive so as my next Trustpilot Review can say something nice about FlyHugz, because , trust me I will be writing more !! Regards in anticipation, Max Pegram O/No. 151526

We had already purchased from this company 2 other times without issue but then we needed to make a return and they gave us a really hard time. They finally relented and approved the return but then claimed they never received the package. $60 basically stolen from me. Now they won't answer my calls or emails.