As someone who travels often, finding a comfortable travel pillow is a must. FlyHugz exceeded my expectations. The eye mask is a game changer too The products arrived in just one week, which was a nice bonus.

The pillow is fantastic, great support and super comfortable. I was pleasantly surprised when it arrived within a week. I haven’t slept this well on a plane in years.

The website ordering is deceiving. I orderd two to get the good price and free shipping. I didn't notice that they charged and shipped me four. I have requested a return label for weeks and still haven't recieved it. Someone named Jon sent me a email finaly and offerd a 10% credit. I want a full refund for the two pillows I did not notice I ordered. They use ClickBank to process their charges. I was charge $195.31. They are not responding to let the return window expire.

I recently flew from New York to Tokyo, and the FlyHugz pillow was a lifesaver. It kept my neck perfectly aligned, and the eye mask helped me drift off in no time. The products arrived within a week, and the quality is fantastic.

If you like shipping to take 2-3 weeks get a FlyHugz. Such a convoluted shipping experience! Big mistake

Dishonest organization. I tried to return a product within the 60 days and in alignment with the policy on their website. First, they didn't return a call after I left a VM. Then via email they told me their policy is that if the product is delivered within the timeframe they claim to promise 7-14 business days I don't qualify for a return. That's some ridiculous policy and of course that's not communicated in their return policy on their website. Scamers who what your money. Their website says they have over 21k happy customers and show a 5star rating. On Trustpilot they get 2.7 stars and 53% rated them a 1. Don't buy from them.

Was concerned reading negative reviews after ordering. Pillow took one week to arrive, and what arrived was great quality.

Under no circumstances should you purchase from this company as they engage in fraudulent misrepresentations and false advertising. The company website touts a 60 day risk free trial and no questions asked 100% moneyback guarantee if the buyer is not 100% satisfied with the product. Then they condition that refund policy on whether or not it was delivered within 14 business days or not and whether or not you used it at all. which doesn't make any sense because you cant try something and not use it, and its not a risk free trial if you can't actually use the product to determine your satisfaction. Its your basic bait and switch for them, they advertise one thing, but then they condition your risk free no hassle, 100% moneyback complete satisfaction trial on if it arrived later than 14 business days and if it's unused, which provides no opportunity for anyone to actually a. try the merchandise to determine satisfaction or b. return it and receive a refund.

I ordered 2 pillows 5 May 2024 and about a month later I checked the tracker and it showed that items were delivered, but in fact I never received it. I contacted customer service team and requested photographic evidence of the delivery. The photos provided showed the items were delivered to an incorrect address. A simple Google street view would confirm this. It has been over 2 months and no resolution in sight.

I ordered my flyhugz neck pillow under the guise of “express shipping” and the pillows arrived after my trip. The company doesn’t even have express shipping and they refuse to refund me even though they falsely advertised fast shipping. Do not order from them!