Shockingly the pillow is amazing, will buy again, fam said they will also buy, Good job team. I recommend this store.

amazing product really is comfortable, used this in my long flight and really did its job will tell my friends to buy in this store great customer service as well

Absolutely love my FlyHugz neck pillow for traveling! It’s super comfortable and I can finally fall asleep on planes now! Highly recommend!

After trying 3 different travel pillows this is the one that actually worked! It actually stopped me from snoring and supported my neck and head like it said : ) Used it on a 6 hour flight and slept nearly the whole time!

I highly recommended the neck pillow, i just got back from trip to singapore and im from sandiego california, i feel great no neck pain nor jetlag. 17 hrs flight to singapore was amazing❤️✈️

Amazing product! The comfort and price are worth it!

Made an error in purchasing a neck pillow, found it easy to email the company and received a reply within 24 hours. A very understanding John kindly explained the problem and reimbursed me some of the cost. The pillows arrived and have been marvellous when I have tested them several times whilst sitting up in a chair. Slept for a couple of hours in each instance. Looking forward to the plane trip and using it. Have already recommended them to friends for future travel. Thanks John

They are getting one star because negative stars are not possible. Received the Amit-theft travel bag. All the stitching was loose right out of the packaging. Was told my request to return was declined because it did not fit their policy (which, apparently is to sell defective merchandise and then not allow the returns they say they permit for 60 days).

Service was good and product was delivered on time but product did not deliver as promised. I found fabric rough and product did not support my beck. In reading my review I was contacted by the team and advised I could return the product for a refund. This company does stand by its product which I do appreciate. Customer service and follow up could not be faulted.

This review is regarding customer service at flyhugz. I attempted to revise my order for 4 items after noticing a charge I had not put in. In searching for a way to do so, I found a cheaper cost for the same item on Amazon and read the reviews here on trustpilot. This made me nervous and I decided to cancel the whole order. I don’t know where these negative reviews are coming from. Customer service rep John was quick to respond, addressed my concerns with empathy, provided me alternatives to cancelling fully, and in the end successfully canceled and refunded my order when I decided to go that route. Of important note, explained that their headquarters are indeed in NY, not Israel as some reviews here inexplicably say. He also provided the stats of returns based on unsatisfactory products (“The ratio of our returns with severe complaints is 2 over 1500 orders”). Thank you John at flyhugz for proof that good customer service still exists.