Absolutely love my new sofas. Easy ordering and a straightforward delivery. Delivery drivers were very helpful.

Delivered the arm chair 4 weeks ahead of estimated delivery. Good comms and delivery guys were pleasant and helpful.

Delighted with the support I had from Marianne in customer care ….. sorting the damaged base and legs . First class service , and please pass on my appreciation… Thanks Phil

Great experience! I've spent days browsing different stores and Lounge Co had some of the best couches combining style and comfort, at a great value. I ended up going to the Islington store 4 times and each time was greeted by the team in the best way possible (shoutout to Momo, Paulina, and the rest). Ended up ordering a Rose 3-seater and got the delivery pretty smoothly. So far pretty happy.

Sofa was ordered online and initial queries were promptly answered. Delivery was made within the expected time frame. The sofa is lovely and my only minor criticism is that the foam cushions are not as firm as I expected with one of the seat cushions feeling quite a bit softer than the other one even though I keep rotating them.

The whole purchase process was good, the communication was clear and also the delivery was on the exact time they said it would be. The sofa’s quality is excellent and it’s so cozy and comfortable. I highly recommend it!

The worst experience with a company ever. We were delivered a faulty sofa which is yet to to be fixed 4 months later. We waited 5 months instead of 5 weeks for the delivery and we still don’t have a product which works. It’s dangerous to use as a sofa bed and after all of these months of getting nowhere we’ve decided we’ll have to buy something elsewhere. The staff are lovely in store but the process and hassle with the company is definitely not worth the headache. I would avoid at all costs!

Delivered ahead of schedule a beautiful quality sofa. So pleased

Lovely, comfy sofa; quick, efficient service (especially to rectify a small fault); and utterly brilliant staff. Thank you; we’re recommending you to everyone!

Great customer service from beginning to end both in the Chiswick store, arranging delivery and the actual delivery. The sofas were too big for our main entrance but delivery guys persevered and we got them in after a lot of effort! A big thank you!