So far I’ve only done the body pump exercises, for a month. I love them! Amazing and intense workout (depending on how much weight you put on the barbell) but it’s still fun. Very happy overall, only reason for not going 5 star is that the work out equipment is so expensive and therefore using my own barbell and weight plates etc. And while doing so it’s difficult to navigate what they mean by light, medium and heavy weights as I don’t necessarily know how much weight to use. Other than that it is great so far!

Similar to previous reviewer, only I cancelled my subscription & was still charged a full year & they’ve refused to refund me.

I was charged for a membership of some kind from the company Les Mills. This was some kind of mistake perhaps but when I asked for a refund and they refused. It was never used. Their customer support was incredibly un-accommodating and frankly rude.

I had an account with them of which I wasn't aware was active, I haven't used for at least 9 months and they take a payment of 120£ for the year and refuse to refund even though I have cancelled my membership. I can't afford the payment at the moment as I didnt budget for it and I explained this to the sales rep but she refuses to refund me. Really unpleasant customer service experience and will never sign up again with Les Mills in the future on this basis.

Echoing a number of reviews I’ve seen on here about their poor conduct. Signed up for their (average at best) online subscription and the renewal was taken without notice, with no contact number to speak to anyone and just provided with a blanket response of ‘no’ to our request of a refund having requested cancellation within minutes of seeing them trying to take money from my account. God forbid I were to forget my account log in as it feels like they’d continue stealing from me for the rest of my life. If the product offering was better, it would be less of a bitter pill to swallow, but unfortunately it’s not.

Trash if you’re traveling and can only use wifi or on airplane mode. Not sure what the point of downloading workouts is for… if it DOESNT play in airplane mode or while using wifi (i.e on a cruise). This is almost 2024…. too much technology for you to not get this right. Do better #lesmills

What can I say, been a fan ever since I started my first Bodypump, and now we have on demand. It’s top quality and just super motivating. They even emailed a huge discount voucher on their equipment. Super 👍 The quality of the workouts is 💯. Super effective and great music. Thank you Les Mills, for years of motivation, fun and a great program. Especially when going through a rough one, I knew I could always count on you!

Great product, truly AWFUL customer service. Based on my experience, this is not a company that prioritises customer satisfaction and honestly that's as important - if not more - as the product in my opinion. I signed up to a free trial but I received no email to confirm my signup (with expiry dates, how to cancel, etc.) Furthermore, I never received any reminders when upcoming payments were due. After one payment was taken in September, without any notice provided or explanation of what services I was paying for, I decided this was not for me. With a second, larger payment soon to follow I went online to cancel my trial. After what I thought was a successful cancellation of my subscription, I noticed the second payment had been taken out this week! I contacted customer service, immediately explaining I had cancelled and that there was clearly some sort of technical glitch or misunderstanding. I was promptly emailed back and told I would not be receiving a refund, seeing as they had no record of me cancelling my subscription in time and saying they could see an email was sent out when I joined and that I had read it. All the while acknowledging they understood that I had no intention of carrying on my subscription and wasn't wanting to remain subscribed (I think that's so bad considering a free trial is about deciding if it's the right subscription for you). Their operating model is clearly subscription trap and it's not ok! The customer service rep had a rude, dismissive tone throughout and kept insinuating that I was lying. Not really what you hope for when you reach out for support on a technical issue. Based on seeing many others on here reporting technical issues with the cancellation system and with being told they've received and read emails they haven't, you'd think Les Mills would be wanting to look into their technology and improve their processes, not blame their customers who reach out for support. I truly believe it's these situations where companies either shine through excellent service or show their true greedy colours. In the case of Les Mills, I'm sad to report it was the latter in my experience. Fortunately, new consumer protection legislation is underway in the UK, specifically targeted at greedy subscription companies that try and keep you trapped and paying. It honestly can't come soon enough.

I was chosen as what they call a lucky winner of LM Goodie bag, but instead I have ended up with invoices for unpaid import tax and VAT. At first I was told they will take care of it, but now I have a new invoice and the amount has gone up. If I had known I would have never accepted to receive this so called present and I will galdly return it, I have not even opened it. Nobody replies to my e-mails anymore, I have included several contact e-mails in my latest attempt. I am writing this review for the hope of somebody helping me. I really cannot believe that I have to spend time with this. I am so disappointed, I once was a LM instructor and I think the platform is great, but I simply will not accept paying for this mistake. The problem is that I will end up having to do so, because that is the right that the tax authorities have here in Denmark

Bonjour. Je suis très satisfait depuis que je me suis abonné à LesMills premium en Mai 2023 et je continue. Une grande variété de cours pour tous les intérêts ! Seulement il manque un cours que je souhaite voir, le cours de rameur. Dommage. Je pense que d'autres personnes le souhaitent aussi. Pour terminer, un grand Bravo et Merci à toute l'équipe LesMills et spécialement Glenn Os.