J'ai souscrit à l'offre d'abonnement les Mills on demand avec essai gratuit. Ma banque m'a bien demandé une confirmation de paiement à 1 € dans un premier temps mais je ne peux pas accéder aux vidéos car cela m'indique que mon abonnement est expiré. Je n'ai pas eu de confirmation de l'abonnement. Que dois-je faire ?

I recently needed to update auto payment details and did so as soon as I was notified that the card didn’t work. While online I was prompted to update my credit card details and a pop up said it would be charged in 9 days. I didn’t think it would be an issue to update the account details on my profile then update my subscription. It turns out that my card was charged immediately and I wasn’t able to change the subscription plan. I immediately contacted customer support to let them know that the notification on the website page was misleading and their response was “I am unable to change it in our system after it has already been processed.” They argue that I had rolled over that day into the existing subscription so I owed them money. Had they rectified it on the day I made contact this argument wouldn’t stand. I’ve worked in companies that build their reputation on bending backward to prioritize customer experience. This isn’t one of them. They are quick to take your money but not to support you when you have issues with their website. Be weary of giving them your card details and keep a careful watch on your auto subscription.

If you are in the UK beware of signing up to Les Mills. They do not support consumer right for cancellation. I had turned off automatic renewal and they renewed and took money. Due to the time difference between the UK and New Zealand, I didn’t realise this until it was too late. When I kindly requested cancellation as I can’t afford the cost at the moment, they said no. I begged for them to reconsider, they said no. It’s my problem and the money is theirs. They have now confirmed that my subscription won’t roll over in 2024. Helpful?! This is would never happen in the UK, our consumer rights cover for a cooling off period. Please be aware that Les Mills will take your money regardless of what you think you’ve turned off in your settings. Cancel (don’t just change settings) as soon as you sign up for a free trial other wise you’ll be £60 poorer with no rights. The rich get richer. I’m disgusted by them. I won’t be using the subscription. Update (6/11/23). I am pleased to say that following my review, Les Mills reached out to me directly and helped me with ‘my unique situation’. Thank you.

I couldn’t even finish the les mills body combat 95 because of blatant injustice. Usually les mills trainers are physical models or examples of true fitness and up until now they have fought for diversity in their programing without compromising fitness virtues. But now for the sake of transgender inclusivity they have sacrificed their values to showcase transgenderism. I feel terrible for this transgender person that they encouraged him/her to be on their stage but did so not because he/she is a model of fitness but more simply because he/she is trans. I would hope that the trans community would see this dishonor and try to stop organizations like les mills from pandering. There is no honor among fools.

I have sign up for a free trial, after few days in I was strong on my commitment and I made a mistake to buy three months plan for something about 36/7£. Before my free trial ended I cancelled the subscription in the app and on the webstie (you are asked to create an account on) because I found the plans to be too hard for me to follow. Even though my account is charged with over 30£. Made a complaint and they are “oh, you have never cancelled and it is still active”. Would not recommend this to anyone.

This is more a review regarding how bad buying the equipment from Les Mills has been Purchased an order weeks ago , still being processed and still not getting a satisfactory response from tne support system - I can only assume they don’t have equipment in stock - has been a very frustrating experience- online chat option gets shut down before I get a chance to even make a comment and the generic email replies have no resolved the situation either As an update , I’ve now had a further 2 communications after contracting LM promising an update via email - still no further forward other than the warehouse will contact you as a matter of urgency… 3 weeks and counting now Further update - it’s now November 6th (having made the order on September 23rd and I have received only half of my order , communication from LM is poor and evasive, the equipment is great , the distribution and customer service a shambles -

Me encanta Les Mills! Pero vivo en Andorra, y no lo podemos ver en español, por qué? En Andorra mayoritariamente se habla catalán y español, es una pena que sólo lo veamos en inglés...

Bonjour j’ai souscris un abonnement premium cet après midi. Je bénéficie pour l’instant de 30 jours gratuit . Tout est cool , l’appli , le choix des cours ,MAIS les vidéos n’ont pas l’air très récente ont dirait que j’ai accès à des cours qui date de pas mal d’années . Le mois prochain lorsque je paierai mon abonnement aurai-je accès désormais à des vidéos récente de cette année ? Merci pour votre réponse

I joined Les mills in the first lockdown. I loved the body attack and body pump. I had previously done both at my gym. The pump and attack presenters are fantastic. I left when I went back to the gym - I had a lower back injury and could not work around it with pump and body attack. In June I saw the 3 months for the price of 1 for Les mills. I thought I would try it again to mix it up for a couple of months. It was irksome that the one work out l wanted, ie pump was is only available on the more expensive package. The other workouts look great I simply don’t have the time to do them all with work and dog walking and gym! The full price for the one workout a week I want to do on top of the gym is too much money for me so I have cancelled. I would consider joining again if pump were in the cheaper package.

I have attended Les Mills live classes off and on for over 15 years now. But, my local gym struggles to retain and then replace LM trained instructors, doesn't have enough equipment or run enough classes and the few that do run are harder to get into than a trendy East London club. I had tried the OD service before the pandemic but a combination of injury, detraining and well, life, meant I didn't use it enough to keep it. Bring on the pandemic and my gym giving us free access for a while. That was just what I needed to get into a good routine and, honestly, The Trip saved me from going postal. I have been doing around two spin style classes a week since then and have never been fitter at the advanced age of 44. I love it so much, I have just ordered the Body Pump equipment set. That's turning into a bit of a mare but is a different part of the business so will be reviewed separately. If the order ever materialises. Anyway, there are a lot of workouts (and other types of sessions like meditation sessions) that don't need equipment. I really can't recommend LMOD enough. There is so much variety almost everyone should be able to find something they can get into, the instructors are great, the video quality is great, the filming is good i.e. you can actually see the whole body or part of the body you need to focus on on the instructor. I've watched few online exercise classes where the camera position never moves! My only niggle is that the website could be a bit better organised. I often struggle to find a few things that I access a lot, like my favorites list. Might be me just being a bit bleary in the mornings thought.