Generally speaking Ring Central has been a strong fit for our business although some work is needed to shorten the time it takes for calls to appear on the app.

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Love the service. Reliable and dependable.

Disconnected and no follow up

unable to use fax feature

Impossible to get a hold of customer service when voip or phone won’t work. Numbers don’t go through.

Disappointed with overall functionality and with configuration interface and steps/guides.

Extremely Disappointed with RingCentral - Terrible Customer Service and Inflexible Policies Review: I recently had the misfortune of dealing with RingCentral's customer service after needing to close my business. It was by far the WORST experience I have ever had with any service provider. Not only did they fail to help me in any meaningful way, but they also had the audacity to try and squeeze more money out of me when I needed their understanding and support the most. Firstly, I called their customer service to inform them of my situation and inquire about terminating my account. They acknowledged that I was under contract and, instead of providing me with any reasonable solutions, offered an absurd flat rate to close my account. It felt like they were taking advantage of my circumstances and trying to profit off my misfortune. To make matters worse, I decided to call back today to see if any progress had been made or if any notes had been left on my account. Unsurprisingly, there were NO NOTES documenting our previous conversation, leaving me right back where I started. As a result, I am now stuck continuing to pay for a service I no longer need for my closed business. Their complete lack of empathy, terrible communication, and inflexible policies have left me feeling helpless and frustrated. I strongly advise anyone considering RingCentral to steer clear and look for an alternative provider that genuinely cares about their customers and their needs.

Myra, our account exec., and April on the tech team were booth helpful and knowledgeable. The follow-up to answer my initial inquiry was quick and the concern I had was solved.

When Tenant Counsel Network (TCN) launched their Call Center, it's been a very successful launch and the best way that they communicate with their clients.Thankk you RingCentral.