The VERY FEW and very BASIC features I use are difficult to access reliably. IF I can get phone help, the reps are always say, "oh, no problem. Just do this, then this, then this, then this, etc." It's always complicated.

1) The text billing is confusing. I will get messages indicating I'm overusing my allowance, something happens, and I keep texting. Asked for an explanation of how to do this better and was given a confusing explanation on the phone. 2) You increased the cost after a short time. 3) Your call logs are on a delay. I will click on "Calls" under the phone feature, and it will show MY phone number instead of the person who called me. I usually have to wait a few minutes so I can see the actual # that called me.

Nothing to complain about

The quality of the connection has been very bad whether we're on cell or laptop or desktop. We're still not properly set up for SMS.

Issues with SMS registration

The service is fine, I've been using it for years. But I have been trying to cancel for 3 weeks and they are giving me a total runaround. Spending an hour on hold, calling back well outside of business hours, and closing "support tickets" as resolved when the support ticket is literally just begging them to cancel. Absolute SCUM of a cancellation practice and you should stay away from them at all costs.

The staff was very helpful. I am technically challenged and required more assistance than most customers do.

Horrible for many reasons: - poor customer service: Based in Phillipines and staff cannot speak English, and they are very rude with the rudimentary English they speak - lack of transparency: they charge you for calling credits (automatically), when your contract and plan says you have unlimited calls. This is their major scam. - poor connection: they experience down times more than once per day and never seem to take care of their malfunctioning I would not advise anyone to use them. I will be reporting them to the BBB and CFPB. Hopefully, they get sanctioned and are closed for good.

Efficient integration of office business/ communication.

Ringcentral tries to innovate, however they are unable to maintain some really basic services such as SMS. Customer service is horrible and SLAs are not followed. STAY AWAY !!!