Verified
Item took far too long to arrive
Item took ages to arrive (over 3 weeks) - not great as it was only a pillow. Also, I found out after I'd ordered it I could've got it £10 cheaper direct from 'Emma'. Won't use Land of Beds again I'm afraid.
Verified
Request for telephone call back…
Request for telephone call back promptly made. Charley helped us decide which bed was most suitable. Charley was pleasant & professional throughout. Perfect.
Verified
Spoke to lovely friendly salesperson…
Spoke to lovely friendly salesperson Julie who was very helpful & patient.
Verified
Great customer service
Charlotte was super friendly and dealt with my query very efficiently and I was able to process my order quickly - can't wait for it to arrive!
Verified
Great friendly service by Lucy.
Great friendly service by Lucy. Ordered on line but only after speaking to Lucy who was very helpful with product knowledge and in her dealings with me. Looking forward to getting due delivery date
Verified
Fantastic customer service
1st spoke with Darren who was helpful, but when I made the purchase I spoke with Charlotte. She was super friendly, helpful and informative, fantastic sales experience and would defiantly recommend them both and land of beds!! Cannot comment on my mattress yet as it’s on order, but the service received so far was exceptional.
Verified
Do not buy from here!
Do not buy from here!! Purchased a mattress, they did not confirm a delivery slot as stated. Had to call numerous times to ask when it was coming, when they told me the day I had no given time slot, called them again and said they would chase it up, they didn't even get back to me as promised, it still hadn't arrived by 4.30pm so I called them again and they said they would find out and get back to me, they then proceeded to close the office without calling me back or telling me support would not be available. This was a Friday, office shut all weekend, and still no mattress arrived. Called them Monday to find out there was no mattress on order out for delivery, it was all lies. Wasted a day off work. Requested my money back, was told it in writing it was processed and would be in my account in 3-5 days, 10 days have passed and still no money in my account, no emails responded to, had to call them again to find out the refund hadn't even been processed, it was another lie!!! Have been told i have to wait another 5 days for her to process it again....
Verified
Great price great quality
Great price great quality
Verified
Very quick service
Very quick service, good price and support.
Verified
Nicola was so helpful
Nicola was so helpful and I was so pleased she took our order. I feel confident the any questions or queries we have will be addressed in the most professional manner.