I took my wife to Vine Medical centre this morning She had an appointment today at 9.00 am Booked in and sat in the waiting area Receptionist came over and said my appointment is now cancelled due to Nurse being sick. I was asked if I would like Another appointment (I asked if someone else would see me and they said no we’re to busy but I could change doctors practice if I wanted to) I was not happy as this was the practice that misdiagnosed me for an ear infection and the next day I was rushed to hospital with a stroke and spent 3 months there and still not recovered. They don’t care at all

1) when booking an early morning appointment due to my work schedule, while waiting I directly witnessed the nurse I was waiting for arrive to the surgery 30 minutes after my appointment time. I was the first patient. Reception was deceptive about nurse's lateness. 2) when booking an appointment over the phone (because the online service does not specify the nature of my request,) I am told I must use the extremely flawed online service only after waiting for 1.5hrs for a call back. Despite the lengthy automated message and need for further information that the online service didn't allow for. 3)Lack of transparency about my own diagnoses, and also recording inaccurate information within my records. ie it was recorded that I have substance abuse issues when that has never been the case. 4)Refusal to examine me when I was experiencing severe back pain. Made me walk across the entire medical centre when experiencing severe back pain, and then informed me that this choice was deliberate. 5)Revoking my prescriptions without warning or reason. One medication is for asthma that I have been on my whole life and has never been revoked. the other is a medication that is very dangerous to stop suddenly and requires supervision to phase out. I have more examples of ways in which this surgery has let me down; too many to list

I am so frustrated and disgusted with this surgery. I don't think they could make it any harder to get an appointment or order medication. I am on HRT and every time I want a repeat prescription, it is a battle. The toll its taking on my mental health is ridiculous! The staff don't seem to know their own processes as I get passed from pillar to post and go round in circles. I am fortunate that I have been able to go to private health care to get properly tested and it seems I may have to use this route again as the NHS is letting me down. The prescription and medication lines and links on the website close after a few hours as they have reached capacity. That should tell you that your system of making people talk to 3 or 4 people and still get nowhere is not working. It has not improved your service and I feel extremely sorry for those patients who don't know or are unable to use a computer, and those who cannot afford private care when they so desperately need treatment.

just cant get an appointment thanks dr bowerman aught to be ashamed to call himself a doctor

Task: Get a Doctor's appointment at Vine Medical Group. Equipment Required: Very Accurate Clock Some Guesswork Laptop or Smartphone Pre Prepared Synopsis of your Symptoms. Some Luck Patience of a Saint Method: 1: Take your Pre-prepared synopsis of your symptoms and save it to the VMG website - noting that access is limited by time and availability. 2: Save your Synopsis to the website as a draft or similar - failure to do so will mean that you will likely be too far down in the queue to be seen by the time you fill in all the info answer all the questions - you may use some patience if required at this time. 3: Taking your highly accurate clock wait until the lines are supposed to open and then guess and keep trying to gain access to the portal or an open telephone line. Again feel free to use some patience. 4:If you have gained access submit your synopsis or wait on hold in the queue. More Patience may be needed 5: Make a cup of tea or coffee, unless of course you think you might have to be fasting and wait to see if you get an appointment. At which point if you have any left do feel free to use the rest of your patience. Good Luck! Observations and Summary: I recall a time when you could phone up a doctor's surgery and actually talk to a human receptionist get an appointment, often on the same day and certainly within a week. All this technology seems to be doing is slowing down / preventing communication and stopping appointments from being made. As for the ANIMA app (not to be taken orally) well, I think we all know where that should go... Put patients in touch with your excellent reception staff, if need be get some more. And Please Stop treating us like ROBOTS.

after seeing Cardiology Dept QA Hubby was sent to make Dr appointment as got fluid on lungs. was told by the receptionist I can’t make appointment you have phone in! we are there, why can’t she make an appointment??? when we rang in from the Drs Car park my hubby is no 13in queue! bloody ridiculous that receptionist can’t make appointments when you’re actually in the surgery ! and no he’s still not got an appointment! hot to wait 48hrs to read notes !

Your site is extremely difficult to navigate.My appointment with Dr Syed Huda Ishaq was a complete waste of time ,no treatment was offered,no referral and the advice she offered was pointless.I am no better and still in pain,all those weeks waiting for an appointment were a waste of time

Just as useless as always..... what is the point in this medical practice. Can never get to see a doctor........ 0 stars.....

Attended the Milton Road Health Centre for a fasting blood test. I had booked the follow up appointment face to face just over a week ago and turned up as per my booking. Unfortunately no record could be found of my booking, perhaps I should have suspected something when I received a text Monday reminding me to book the blood test. However the receptionist said she would see what could be done. I was asked to wait, a few minutes and I was called by the HCA (Tania) in room 6 and the blood sample was taken painlessly and quickly and I could get back to work. I know the appointment went wrong but I really cannot fault the service I received.

Requested a call back after missing a call. Kept checking the live queue which was going down and after 2 hours it said no call back waiting. Great work NHS